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  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hi @illdefined We shouldn't have restrictions on purchasing coins, Can you try the following?

    • Close other running games or apps, (for Series X|S also close others running in quick resume) 
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 
    • Check for additional content 
      • Press the Xbox "X" button on your controller > Select My Games and Apps 
      • Under Games, scroll to your game and press Start 
      • Select Manage Game and add ons > Select the Game (will shows version) on the right (top choice of the three) 
      • Then Manage Installation on Xbox one > Should show additional downloads and files if needed 
    • Remove then Readd Gamer Tag to console 

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