Re: The account has not started any games, but it has been banned.

Hi @lizhe2042-2 I'm afraid that there isn't anyone who can give you this information. There should, however, be a reason listed in the notification email you received, so that may give you some more information.

If you haven't begun the process already, the best thing to do is to appeal the ban with EA's ToS team:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/