Forum Discussion

ShellAlot's avatar
ShellAlot
Rising Newcomer
3 days ago

BF Coins and Battle Pass

Platform: PC – Steam

Hi everyone,

I recently purchased some coins in-game to buy the Season 1 Battle Pass. I got an error message after the purchase, so I tried again but still didn’t receive the coins or Battle Pass access.

After logging out and checking Steam, I saw I’d been charged twice for both the Battle Pass and the Steam Wallet top-up, but nothing has appeared in-game.

Steam support told me to contact EA, and EA support told me to contact Steam. Eventually, EA said they’d look into it and advised me to post here to see if anyone else has run into the same issue.

Has anyone experienced this before or found a fix?

Thanks in advance.

pc
steam

2 Replies

  • ElliotLH's avatar
    ElliotLH
    Hero+
    3 days ago

    Hi ShellAlot​,

    I'm sorry to say that we can't help much with purchase issues here. Unfortunately, nobody has access to the payment systems or game accounts for security reasons. 

    In this case, I'm afraid that you'll need to speak with the merchant who you made the payment to. If that is Steam, then their customer support team will need to assist you, and EA Help would be the people to contact if it was a direct purchase. 

    --

    Edit: Thread moved from BF2042 Technical Issues to Battlefield 6 General Discussion.

  • n0m3f6xi0p9p's avatar
    n0m3f6xi0p9p
    Rising Newcomer
    3 days ago

    Hey broski I am facing the same issue. I bought the Advance Pack for 3 different accounts and nothing showed up for a week now. Contacting support will redirect you to Steam Support, Steam Support can't help with DLC so they will direct you back to EA, , they'll give you an AI-generated response then slowly putting you into a reply loop with countless back and forth before IP lock.

     Steam can try to look into why you got charged twice for the product but further than that is out of my knowledge. Good luck to you man.

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