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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Two BF2042 copies, one bought on Origin, the second one on Steam

Hey @bbcooper,

This sounds indeed a bit odd and somewhat complicated. 

I would like to take a closer look into this issue. 

Could you perhaps share some EA app Error IDs, from both Windows 10 accounts where one is logged in with your own EA account and one is logged in with the EA account of your daughter?

Also, could you please share some EA app logs from both Windows 10 accounts?

  • Please .zip or .rar the following log files in %USERPROFILE%\AppData\Local\Electronic Arts\EA Desktop\Logs & %ProgramData%\EA Desktop\Logs and attach them to your post.

Thank you!

2 Replies

  • bbcooper's avatar
    bbcooper
    3 years ago

    Thank you for your advice. I filed a ticket with the same description as here via the EA Error Reporter.

    Tried to attach the two log zip files, but it gives me the error "Unsupported extension type" for .zip and .7z files.

    Best regards

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @bbcooper,

    Did you manage to get the EA app Error IDs? If so, please share them here in the thread.

    You should be able to upload .rar files.

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