Forum Discussion
13 Replies
- EA_Leeuw4 years ago
Community Manager
@Sneakyofsneaks, gotcha, cheers. In that case I am afraid that a visit to our Live Support team is also needed. Sorry! - @EA_Leeuw tried them twice already for other ones, got no can't help for both. So can't be bothered to try again.
- EA_Leeuw4 years ago
Community Manager
@Sneakyofsneaks, I am very, very sorry to hear that. This should not be the case and our Live Support team should be able to help.
I of course can not force you to do anything, but maybe, if you want, you can give it a try via our Twitter or Facebook support options. I hope for the best. Is this a joke? I can't even create a live support chat case
- EA_Leeuw4 years ago
Community Manager
Hey @levinOTK,
Are you experiencing issue reaching out to Live Support? When i click on contact support, all my options is to ask on here
- EA_Leeuw4 years ago
Community Manager
@levinOTK, that's strange. Sometimes you get other support options if you select a different category, maybe you can try that?
If that doesn't work, I have posted the available support options on the 1st page of this thread, including a direct link to the Live Chat. I have tested with a different catergory and it only gave me option to email. I have emailed anyway, if they are unable to assist i suggest getting the developers to actually give out the rewards as this will be the second reward i have completed and bugged out
- EA_Leeuw4 years ago
Community Manager
@levinOTK, unfortunately contacting our live support team is the only way possible to get this issue somewhat fixed for you at the moment. I have posted the available support options on the 1st page of this thread, including a direct link to the Live Chat.
@EA_Leeuw Looks like CSR can't issue past rewards, only current.
Looks like this really needs to get reviewed to have all past rewards redistributed.
I contacted CSR, they have attempted to give out the reward, the skin isn't even in my list anymore. I think i'll wait for developers to fix the problem.
- DecreeNo94 years agoSeasoned Ace@levinOTK The solutions marked on the first page can only help you get rewards, not help you not encounter the same problems next. If you encounter the same problems next, you may need to use the same methods until the bug is fixed
@DecreeNo9 i don't think you understood even CSR can't resolve the issue with the listed method.
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