Forum Discussion

Pantleon's avatar
Pantleon
4 years ago

Re: Why will my Weapon, Vehicle, Attachment or Specialist not unlock?

@EA_Leeuw 

I have tried reaching out to support. I waited 2 days for a reply to my ticket. I was told they need my email and character name in order to help me. (I find this strange since the ticket was made with the affected accounted)

They obviously sent this reply while i was at work, by the time i got home he had closed the ticket, asking if this was still an issue.

I replied 6 minutes after he closed the ticket with the info required and i have not heard a word since. This was 11 days ago.

3 Replies

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    Hey @Pantleon,

    It's unfortunate to hear that you experienced this situation.

    Can you maybe give the live chat a try when you have time? That was you can avoid any potential miscommunication over email.
  • neohuiji's avatar
    neohuiji
    4 years ago

    I just contacted live support, , but they told me " It's an on-going issue".

    So I have to wait for the bugs to be fixed. How long do I have to wait?

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