Re: Why will my Weapon, Vehicle, Attachment or Specialist not unlock?

Hey @Critstopher,

Could you contact the Live Support team and check if they can assist you with this?
Let us know how it went, please.

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@EA_Leeuw wrote:

Hey @Critstopher,

Could you contact the Live Support team and check if they can assist you with this?
Let us know how it went, please.

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@EA_LeeuwI reached out to Live Chat and didn't get very far.  The technician directed me to the Bug Reports forum.  Seems like a vicious circle to be in.

I submitted a support ticket via Email... in fact, I may have accidentally submitted two by accident as the interface for working with an open ticket is kind of clunky.
Here are my two support tickets opened:  138625751, 138688145

Hopefully we can get some eyes on this and get the problem resolved quickly.

i am ALSO having the same issue with the EBLC-RAM, i have completed all the requirements to unlock it, yet its still locked.  Ive sent mulitple support tickets which keep getting deleted and now live chat is sending me here to report the bug which wont go anywhere.  Im assuming ill never be able to use this vehicle in game at this point....attached is a photo as proof

Hi everyone, sorry to see you're being bounced back regarding the Type 88 LMG weapon. However, live support should be able to help out or at least report the issues directly with the teams: https://help.ea.com/en/contact-us/ 

XM8 LMG is locked for me even though I have completed it 

@EA_LeeuwI'm not making any headway with my support ticket (138625751) that I have open with EA after getting nowhere with Live Chat.  I have multiple analysts replying to me and no one seems to be reading the info I've provided.  This was the latest, and most frustrating, response I received today:

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Thanks for waiting! I do value your passion towards our games and I do appreciate you taking out time for playing our games. I have personally gone through our team and I found out that unfortunately we do not have an option to grant the missing rewards for completing the assignments in game. However, the game has a self-healing feature that should grant any missing content at the next end of a match or completing a new assignment or by next log in. Here is a link regarding this with more info:

https://help.ea.com/help/battlefield/battlefield-2042/battlefield-2042-pre-order-edition-rewards

I hope that you will understand. I at my best will be adding 250 Dark Market credits as a goodwill gesture into your account.

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I responded to the email thread stating:  "Right after completing all of the challenges to unlock the Type 88 LMG in the game and having the vault weapon NOT unlock, I completed the challenges to unlock the other new vault weapon and that worked successfully, but did not unlock the Type 88 for me - so what you're telling me is incorrect.

There are numerous other players on the official Bug Report forum highlighting the same problems. This needs to be corrected."

It's equally frustrating reading players posts in this giant thread stating that they reached out to Live Support and someone helped them with the unlocking of items, indicating that support doesn't seem to be on the same pages working together.

What more can I do here to get this weapon unlocked in my inventory?

Same problem here with RM68 attachments stuck.

I just tried to fire up a Portal game and I don't even see the Type 88 LMG listed in the game at all.  I can't find any reference of the weapon, except for in my weapon tree showing that it's locked - with all requirements completed.  Anyone else experiencing the same?

Hi all , 

Glad Im not the only one with this problem and its bigger then i thought , My SVK ADR bipod didnt unlock but things after it are unlocking. 

As with all you I hope that Dev's FIx this quick as its annoying trying to use a marksman rifle / sniper with a bipod.

Hi all,

It is unfortunate to hear that you're being sent back to the forums for this issue.

We are unfortunately unable to help with issues related to missing content through the forums I'm afraid. To get assistance with missing content, you need to contact the customer service team, which you can reach at https://help.ea.com/contact-us.

Thanks.

Unfortunately they say theres nothing can be done, Ive just been on the phone for around 40 minutes. Live support cant do anything either.

@VasilijKozlovHonestly no idea, I just got told that there isnt anything that can be done and it could potentially stay like this permanently, pretty insane how this is even a thing lmao.

@VasilijKozlovJust thought i'd give you and anothers an update, I got this response and it has now been unlocked on my account. Thank you for contacting us,  I'm the Battlefield Product Specialist here at EA.

After reviewing the information provided, we were able to unlock the following:

BSV-M


Thank you for your patience while we investigated the issue.

If you have any questions do not hesitate to reply to this email and I'll do my best to reply to it as soon as possible.

Cheers.

@VasilijKozlovI had created a livechat which had escalated, took 2 days but it was sorted.

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@Elhariii wrote:

@VasilijKozlovI had created a livechat which had escalated, took 2 days but it was sorted.

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Do you have a case number that we can refer the Live Chat support person to, in the event they want more information or proof that this is happening to others?

@KevinBackroom 

@Critstopher  #139803573 heres my case number, in my livechat I did ask for it to be escalated I think you need to be very careful on what you say as other live supports just write it off as a bug which they cant fix. my case was sent to another team that helps with missing content.

same here 
M5A3 Mastery 17
and Mastery 5 unlock cannot be used

I did everything to unlock the SVD over a week ago. Playing on Xbox Series X.

Gamertag: Jazz Lowaz

Thank You EA , your fix has worked.

yep, work for me, thanks!