@ElliotLH thanks for chiming in here and letting us know someone is listening.
Just wanted to let you know that the dev team's understanding of current AI bugs as described in the November check-in seems to be missing this backfill bug entirely.
Matchmaking with AI Soldiers
As we’ve previously indicated on BattlefieldComm, we are aware that sometimes players are matchmaking into matches where AI Soldiers take up too many slots.
While AI Soldiers will always be there to ensure that matches remain full, no matter the player count, we will continue to improve this experience over time.
To be crystal clear, the bug in this thread that is widespread and reproducible is that AI Soldier aren't spawning at all.
It has nothing to do with taking slots or ensuring the matches stay full.
AI Soldiers are greyed out and never spawn, it's that simple.
I hope you can ensure the dev teams know this.
It would be really unfortunate if they skipped fixing this bug for the 6.2 patch due to a communication issue.
Also if we aren't being specific enough, or need to provide clearer information to the dev team, we're happy to.
I can take a quick video of the issue and that would be crystal clear. Not sure where I could upload that.