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Kammiiii's avatar
Kammiiii
9 months ago

Unable to connect to the EA servers, Battlefield 2042

Can somebody help me I'm getting randomly disconnected after playing BF 2042 for 10 to 15 minutes, it saying thats is unable to connect to the EA servers, I verified my game files and I did everthing...
technical issues
AntiCheatWard's avatar
AntiCheatWard
Seasoned Scout
9 months ago
@CLOWNVID-19

Assuming you're launching from EA app:
1. On the Battlefield 2042 game page, click Manage, then View Properties
2. In this small window, there's a text box that says "Advanced Launch options"
3. Add in the following information, without quotes:

--traceid 20240603_clownvid19

4. I'll take a look at our telemetry afterwards to see if anything comes across. I don't see anything for you in our data based on your EA account information you're posting to the forums with, so it's really odd.
CLOWNVID-19's avatar
CLOWNVID-19
9 months ago
@AntiCheatWard I've added the parameters to launch options on Steam, played a round and crashed. You can check it out now hopefully
  • AntiCheatWard's avatar
    AntiCheatWard
    Seasoned Scout
    9 months ago
    @CLOWNVID-19 Yeah I still don't see that data making it to our backend. :/

    When the game is running, can you open Task Manager, and tell me if you see EAAntiCheat.GameService is running?

    Under Services, do you see EAAntiCheat running at the same time as the game?

    It should be "stopped" when the game isn't running, and it should be
    "running" when the game is.
    • CLOWNVID-19's avatar
      CLOWNVID-19
      9 months ago

      @AntiCheatWardIt's always running when the game is running, no issues there. It's also properly stopped when I exit the game.

      • AntiCheatWard's avatar
        AntiCheatWard
        Seasoned Scout
        9 months ago
        @CLOWNVID-19 This is incredibly bizarre. :')

        By all accounts your anticheat client should be able to reach our backend, and yet, nothing is happening there.

        Can you try adding an exclusion to the Windows Firewall explicitly for C:\Program Files\EA\AC\EAAntiCheat.GameService.exe and the GameServiceLauncher.exe that can be found in your game install directory?

        If on Steam, the default should be C:\Program Files (x86)\Steam\steamapps\common\Battlefield 2042\EAAntiCheat.GameServiceLauncher.exe.

        Try that and let me know if it improves your disconnect outcome. Would also be helpful if you could share MSInfo and let me know what, if any, anti-virus or anti-malware software you're running besides Windows Defender.

        We cover around the top 20 vendors in our own testing, but we can't account for everything, so just trying to check if it's perhaps an incompatibility somewhere!

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