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I honestly have no idea what that folder is in relation to the EA app and why it would get created, it's not something we are generating within EA anticheat.
Let me reach out to the EA app team to figure out if this is something from their side, and we'll continue debugging.
Appreciate your patience on this, everyone.
- 8 months ago
@CLOWNVID-19 pay close attention to your TEMP folder, I forgot to add that it will try and recreate that “Game” folder again.
Also, try uninstalling the anti cheat first, reboot, when you log back in, open your %temp% folder and delete everything in it…. But don’t close the window on that folder….. keep it open. Now start the game from the EA App and wait for the AC UAC window to pop up and ask you to install AC. Keep a close eye on your %temp% folder for the “Game” folder to be created, as soon as you see it “Delete” it and wait for the game to load. It’s not a fool proof fix…. It might take you 2 or 3 times to make it work….. but so far for me…. It works.
@AntiCheatWard thanks for the follow up and the comment, I hope this gets resolved soon
- 8 months ago
WARNING PLAYERS!!!! I got this email from EA, blocking access to Battlefield. I HAVE NEVER CHEATED! Help @AntiCheatWard, @l4sof1 ! Please!!
Installing and deleting files must cheater activity. I have only followed actions taken by others in this thread. I also noted my attempts. This is rubbing salt in an open wound!
- 8 months ago
@2004RoadKing Are you saying that by deleting the “Game” folder in your user %TEMP% folder has gotten you banned?? If so, How many games have you played before you got banned?? I’ve played at least 3+ hours of this game since I found this “work around” to play the game. And if I do get banned, my lousy game stats should prove I don’t cheat. Hopefully you get unbanned and this issue gets fixed sometime soon!
-Test
- 8 months ago@Test4echo3 Yes, at least that and the other steps I provided earlier. I played a lot of time yesterday, I'm guessing a dozen???
- 8 months ago
Well, A new day, a new struggle to play the game. What was working yesterday, apparently no longer works today 😑. What I noticed today is that the “Game” folder is first created when the blank “dos/cmd” screen first pops up (it looks like the battlefield executable starts) to get the game started. So I delete the folder, once I get connected to “connecting to online services” is when the second “Game” folder is created again…… so again….. I delete it. Well after going thru all the motions….. the game will just keep dropping me 45 seconds after connecting to online services……… the 10 seconds to reconnect…… 45 seconds until I drop again.
I’m at a loss as to what this game or the EA App is injecting into my PC but something is going on. I’m not a programmer who can debug this game, but I’ve been in IT a long time to know how to troubleshoot applications and networking but, right now I feel like a Beta Tester who is going crazy trying to figure out what’s wrong with my equipment when In reality….. it’s something a programmer did to this game that is singling out a type of nic card or processor or even a weird DLL that only a few of us out in game land might just happen to have on our gaming rigs.
By the time I actually do get in game, if ever again now, I’m too GD exhausted to even want to play 😑. EA, I’ll help troubleshoot this issue more…… but this is getting old and tiresome now.
@AntiCheatWard I have a real sneaky suspicion that one (possible more) of the programmers for the Game or the App made some type of change(s) to the game and didn’t tell you boys & girls in the Anti-Cheat department about it. Now people like @2004RoadKing, myself and god knows how many other players out there who have just given up on trying to play are affected by this issue. I’ll gladly open my PC (RDP, Windows Quick Assist, TeamViewer) to you or a support person at EA to try and nail down this very annoying issue and get a fix once and for all.
-Test
- 8 months ago@Test4echo3 Did absolutely nothing, still getting disconnected about 5-10 mins into the game :/
Hopefully I don't get banned like the other guy lmao - 8 months ago@Test4echo3 Also my issue is not getting into a game, but staying in it for longer than 5-10 minutes.
Getting in a game is seamless and instant with no errors but I just get kicked out of the game after some time, this s*it started with one of the game and anticheat updates back in May.
Last time I was able to play the game was literally back in February, it's actually getting really damn annoying at this point... - 8 months agoI installed a second instance of Windows, and the game works fine there. You can spend time and try it too)
- 8 months ago
@Tesmont do you really think people are really going to reinstall or. Run a second instance of Windows every time this happens…..?? That makes zero sense. That would be like buying a new tire every time you got a flat Instead of finding out why you got the flat, fixing it and then avoiding the route or area you took that got you the flat in the first place. Something this game is doing is causing this and the root issue/cause needs to be found, if you ignore it, history will repeat itself.
-Test
- 8 months ago@Tesmont Already tried that, no luck.
- 8 months ago
@AntiCheatWard Any update on this issue?? This is the only game I play, would like to play. it'd be nice to play..... but I cant play it. I've said it before and Ill say it again..... maybe someone from your side can jump only my rig and have a poke around to see WHY this game constantly connects, disconnects, connects.... over and over and over......I'm turning into a crazy person here ..... and frankly.... I don't like it!
- 8 months ago@Test4echo3 Cheers mate!
- AntiCheatWard8 months agoSeasoned Scout@2004RoadKing
Hey there,
The AnswersHQ forums aren't the right venue to contest your ban. Please submit a ticket for the Terms of Service team to review. You can start here: https://help.ea.com/en/my-ban-history/
------------------
For everyone else, the steps you've been following so far have not triggered any detections within EA anticheat that would result in your account being at risk, I've taken the time to review your data and didn't see anything concerning.
I still can't find a commonality that would explain why this is happening. The teams we're talking to are also stumped, but we're trying to gather more data, it's just a little slow as several folks are hopefully enjoying their summer vacation so it takes a bit to get routed to the right people.
Hang tight, and apologies for the difficulty thus far. - 8 months ago
I've been having the same issue as the other people in this thread (haven't been able to play for over a year) and i've attempted every single fix posted in this thread and more, if theres any sort of data or anything of the like that I can provide that will possibly help resolve this issue for us please let me know. Thanks for still trying to help after all this time.
let me know 👍 - 8 months ago
I also have been having this issue for several years. Both with 2042 and BFV. It started with BFV before the pacific theatre update
- 8 months ago@AntiCheatWard Thanks for your help! I will simply wait out the ban at this point (still don't know what I did if deleting folders and installing anti-cheat is not the cause), but I am very concerned about being able to play after the ban is lifted. I am also willing to share my computer configuration if it will help. Just ask...
Cheers, - 8 months ago
Maybe inform those guys too
As well as the thousands of other customers this is probably affecting.
- 8 months ago
Fresh install on a Windows 11 machine, 0 issues.
On Windows 10, the same issue: "Unable to connect" after 5 to 6 minutes of gameplay, then "Unable to connect" every few minutes even in the menus.
Any updates on this?
- 8 months ago
Apparently my issue was fixed by closing my VPN, which I only had a select few programs run through. I have no idea why that would've affected it since none of my games go through it, and the issue started before I ever even used a VPN. Hopefully this helps a few others
- 8 months ago
And here i am on win 11 and not using any form of VPN or anything like that.... strange
- 8 months ago
this started for me about two weeks ago. same error code the thread is about. Every now and then when I try to play it works fine and I can play as long as I stay on.
- 8 months ago
i installed the new update and was amazed to get in first try last night. I did notice some pretty horrible lag and a stuttering at first but, eventually cleared up. Crossing my fingers I can get into a server again today! 🤞🏻. Maybe the update fixed a lot of issues and bugs for most if not all of us!
- 8 months ago
Your comment gave me hope but unfortunately after updating i still get kicked with same message after 5 min of play.. So it did not fix the issue for all.
- 8 months ago
Sorry bro, I do know your pain thought! Try going back a page or two and try deleting all the anti-cheat stuff, all the stuff in your profile %temp% folder, do a reboot, try running the game from the EA app, let it reinstall the AC an go from there. Might possible help….. I’m sending good computer vibes your way 🫵🏻😉💪🏻
- 8 months ago
Same here, still the same issue. ☹️
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