"4. If possible, I would like to understand the specific basis of this ban - which file, module, or behaviour triggered it - so I can determine whether this was a false positive"
What a joke. Nobody is going to disclose the exact file, module, signature, or behaviour that triggered your ban. Do you seriously expect an anti-cheat system to reveal its detection methods so you can figure out what gave you away?
I also believe EA should adopt the same policy as Steam: once you receive a game ban, the decision is final, with no appeal tickets or endless complaints. Steam doesn't allow players to open support tickets to appeal game bans.
Every time someone gets banned, they rush to the forums to complain and try to convince everyone how innocent and honest they are. Enough with the excuses and endless appeals. A proper anti-cheat system doesn't ban legitimate players.
Good job, EA! Keep cracking down on cheaters.
Lets hope it never happens to you with BS AI doing the detection now a days there are heaps of false positives.
