Ban Questions

Can anyone within EA please explain to me how I have a game ban for BF6 on Playstation 5 when I do not own a PS5 nor have I ever owned a PS5. TOS team keeps auto denying my appeals now without any explanation as to why I have been banned on a console I do not own and have never signed into.  EA's own logs on my account data show no Playstation activity on my EA account or BF6 yet I still have a PS5 ban. 

Everyone can come in here and hate on me all they want, but I just want to know how its even  possible to get a ban resulting FROM A CONSOLE I'VE NEVER OWNED OR SIGNED  INTO.

Make it make sense.