Banned for no reason
How many others have been banned from bf6 for no reason never cheated nothing but the anti cheat software never makes mistakes lol and apparently no support as im still waiting days later for a respo...
Forum Discussion
EA_mplsnow
Community Manager
Community ManagerHey blow1977,
Sorry to hear that you're still waiting to hear back from your appeal on the account ban.
If you followed these steps to create an appeal, your case is with the right team! The team's response time will vary depending on the number of cases they are actively investigating, but they'll get back to you through email as soon as there are updates for your case.
In the meantime, you can keep an eye on the status of the appeal(s) on your case history page. If the status is Transferred or Waiting on Studio, then the appeal is still under review and has been passed along to the best team for the case. This means it may take a little longer than otherwise to hear back. Please avoid resuming the appeal(s) until you receive a response to prevent any additional delays. We appreciate your patience while they're taking a look!
It would be nice if a clear reason was given. I was banned for seven days awhile back and still have no clue why. Both responses where a generic, I violated terms of agreement, don’t use voice almost exclusively, no streaming. Still no reason.
@blow1977
Author of this post, I'm in the same situation as you are. Long time player and supporter, never cheated, never played with a cheater, never had any infractions or penalties for 20 plus years. Boom ...permanant ban on bf6 "only" no other games. This is a EA problem specifically for bf6 they will not address. Ill keep stating this to support the community that is wronged like this author and myself. Not to say I'm sure there are cheaters complaining about getting caught... but with my track history.. gameplay.. ban history.. this is the only game ever to have this happen.... including playing other kernel level anti cheat games like valorant. This doesn't make sense. There is zero explanation ... no explained reason.... and I can easily prove there is nothing wrong on my end but EA Doesn't seem to care... Community manager... you keep directing these complaints to the appeal system automatically.. its not working!! Patience?? My appeal has been in "waiting on studio" for months. Its broken ... there is no help.. this kind of service is going to lose your most loyal fan base.... not to mention the ignoring the community on other key areas of bf6.
- EA_mplsnow
Hey TogyDon, I'm afraid the team doesn't disclose specific violations to prevent people from misusing that information to circumvent our policies. I understand it likely isn't your intent, and it can be frustrating to not know what you were actioned for, but I'm afraid there's nothing we can do about that system here on the forums. The best thing to do in this case is to familiarize yourself with our Positive Play Charter and User Agreement, and use those resources to narrow down the reason.
izzi7 Sorry to hear that you've been waiting on that response for some time. The Waiting on Studio appeals tend to take longer because they've been transferred to a more specialized department that can best review the case. I can assure you that as long as your case isn't marked as Closed or Fixed, it is being investigated and has not been forgotten! As mentioned in a previous reply, please avoid resuming the case to avoid any additional delays.
We don't have the necessary tools or records to support those requests here on the forums, which is why we direct players who disagree with their account action to our appeal system. Submitting an appeal is the only way to address an account action, and it sends your request for another review of the sanction to our Terms of Service team for investigation.
So this is "acceptable"? For this to be in an evaluation state for months? It sounds like the help system and TOS evaluation is broken. Obviously they(assuming it's automated like everything else) can't figure out why its an issue, because there is no issues on my end. This should not have happened in the first place. I understand you're obligated to respond with statements that you have to stick to. But what is an acceptable time when it comes to customer service? It's been months that I can't play a game I paid for and did nothing wrong playing. How long is ok? 6 months? Year? How is that acceptable in any product?
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