Banned for no reason
How many others have been banned from bf6 for no reason never cheated nothing but the anti cheat software never makes mistakes lol and apparently no support as im still waiting days later for a respo...
Forum Discussion
I've pretty much given up on EA customer support at this point. Its the most atrocious customer service I've ever gotten. No words can describe this horrendous customer support system EA has setup. I've been trying for multiple weeks to get in contact with someone from the TOS team about my FALSE BAN and after all this time I'm still getting chat bots and automated responses. This is just ridiculous at this point.
In all my efforts of trying to appeal every time I submit a case it just gets thrown out the window and is lost and forgotten about. I've been told to submit the same form I've been filling out to get in contact with the TOS team and the same thing happens where the case never gets submitted and redirects me to a self serve support article, there is no clear indication that the case was ACTUALLY submitted and they will contact you. From the times I did by some miracle get in contact with an EA advisor they just tell you the same thing to submit a case. Its like a never ending cycle for me.
1. Submit case
2. Case doesn't actually get sent to TOS team but rather shows you a self serve page
3. Somehow contact an EA advisor (if its even a real person)
4. They tell you to repeat steps 1 and 2
I don't know if this is happening to anyone else but its pretty much impossible for me to submit a case for the TOS team to take a look at it. I just don't know what to do anymore....
I've also made a video of what happens when I submit the case, so if I'm doing something wrong someone please tell me because I'm beyond frustrated.
You're not alone.. this system is very broken. The advice given is not helpful. The help system offers nothing helpful. (Its literally doing nothing and going in circles). I have proof that their system is being faulty..but Cannot even get it to them, or they are not looking at it. Its crazy how bad this is. The community manager says make another appeal. How many should be made, already have 2 made with no resolution? Please tell me how making another one will help, especially when you are saying more appeals back log thier system.. which is even more counter productive. To add the the ridiculousness...Im currently testing another EA account with a different email on the "EXACT" same pc, configuration, settings and redsec is playing completely fine. No ban, no issues. This makes "ZERO" sense!! Cmon EA how is this not being addressed???? Your system is not perfect and legit players are suffering..."PAYING CUTOMERS" that did nothing wrong are dealing with this???? Just so disappointed.. This brings EA to a new low. Such a shame because I've always enjoyed battlefield and supported it since day one...
EA_mplsnowCommunity Manager
Hey MajesticMelo,
Thanks for sharing that video and the steps you've taken so far.
To clarify, the initial form in your video isn't where the appeal is actually submitted; it's meant to redirect you to resources, live support, or self-serve tools that'll help address the issue you're facing. And in this case, the Penalty History tool is exactly what you need to access to submit that appeal.
This page has more detailed information on how to submit an appeal, but to summarize:
- Go to the Penalty History tool and sign in to the account with a sanction you want to appeal
- Click 'Review' on the violation you'd like to appeal
- Click 'Appeal' and populate information as prompted (create your case)
Once you complete those steps, you'll be able to verify that a case has been created and check the appeal's status by accessing your Case History. Please note that response time will depend on the number of active cases the ToS team is currently investigating. It'd be best to avoid resuming the appeal until you receive a response to prevent any additional delays.Sorry about the confusion so far!
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