MajesticMelo, since nothing's appearing in your penalty history page, can you please confirm that you're signed in with the account you usually play with? Typically, when nothing appears on that page, it means the account you're on isn't the one with the action applied to it.
Please try signing in with a different login method to see if the penalty history page populates, as different login methods can create a 'ghost' account at times. If there's an alternate email that you use, please give that a try as well.
If you've tried and confirmed that you're on the right account, let us know and we can proceed from there. Thanks!