Cannot play Redsec in AUS & NZ and Refunds.

I am requesting a refund for my Redsec Season 4 Battle Pass. I suggest everyone reading this post should request the same.

I purchased the Battle Pass with the expectation that I would be able to play on Oceanic (OCE) servers, as I have done previously. Since EA removed the OCE servers, I am no longer able to access matches with an acceptable connection, making it impractical for me to play and complete the Battle Pass I paid for. Casual mode is PVE based not PVP. There also is no access to Ranked servers as players sit in a queue for 45 minutes + and nothing happens.

Under the Australian Consumer Law, consumers have guarantees that digital products and services will be of acceptable quality and fit for their intended purpose. The removal of local servers has significantly changed the service I purchased and has prevented me from reasonably using the Battle Pass. 

The ACCC states that businesses cannot exclude consumer guarantees simply because a product is digital or because a refund policy says otherwise. In my case, the Battle Pass no longer provides the value or functionality that I reasonably expected when I made the purchase.

For these reasons, I believe I am entitled to a refund and request that EA process a full refund for my Redsec Season 4 Battle Pass.

If my request is declined, I ask that you provide the specific reason for the refusal in relation to my rights under the Australian Consumer Law.