It's known that stuff like Phantom content isn't quite fully granting for folks, and afaik same applies for the compensation stuff. Odds are theres just a LOT to go through and if anything it may have to be a rolling grant system with how many people are playing and had the issue.
Odds are you gotta just sit tight itll show up eventually.
Chris_Hawkner Thanks for the reply, yes, I can wait, I'm not in a hurry. However, somewhere on Reddit I read: "After reviewing your account and the current eligibility criteria, I regret to inform you that we're unable to offer compensation in this case. Compensation items, such as XP boosts or Battle Pass access, are granted automatically to accounts identified as affected based on specific login and activity data during the impacted period." I don't know if it's true, but the user claimed to have logged into Portal and played. I logged into Portal and the server, but I didn't play for a single minute, also because the servers I joined were custom servers where people spawned in the center and were slaughtered by the opposing team. I think these servers were created specifically for this; I noticed it from the scores and the spawn point, which was fixed in the center. As soon as I saw it, I exited and turned off the game, until the following day.
