Falsely Permabanned for "Gameplay Enhancement" - Ignored by Support
Hello Battlefield Community and EA/DICE Community Managers, I am writing this post out of sheer desperation and profound disappointment. I have always been a dedicated Battlefield player, but my recent experience with Battlefield 6’s automated anti-cheat system and the abysmal state of EA Customer Support has left me completely speechless. On February 27th, I tried to log into Battlefield 6, only to be hit with a permanent ban notification. The reason provided? "Gameplay enhancement." ### I Don't Even Know What "Gameplay Enhancement" Means The email vaguely stated that I used "unauthorized methods to enhance in-game performance." I want to state clearly and categorically on this public forum: I have never used hacks, cheats, aimbots, wallhacks, macros, or any modified game files in my entire life. I don't even know how to initiate a hack, nor do I have any interest in doing so. I play Battlefield 6 to unwind, have fun, and play the objective with my squad. I am a completely vanilla player. I don't use any third-party software that interacts with the game. The fact that a completely clean player can be slapped with a permanent ban for an incredibly vague reason like "Gameplay enhancement" without any proof or context is terrifying for the legitimate player base. The "Mass Report" Flaw Since I know with 100% certainty that my PC is clean of any cheats, the only logical explanation I can think of is that I was the victim of a mass-reporting exploit. We all know how toxic in-game chat can get, and it seems entirely plausible that a salty squad or an opposing team decided to spam the report button on me after a good match. If your automated system is just counting reports and instantly issuing permanent bans without a human actually reviewing the gameplay data, then your system is fundamentally broken and is punishing your most loyal players. My Investment Ignored What hurts the most is the sheer lack of logic behind this ban. Why would I jeopardize my main account? I purchased the game with my hard-earned money. I have grinded through and completely finished the Season 1 and Season 2 Battlepasses. I have invested countless hours into unlocking weapons, attachments, and cosmetics. Does it make any sense for a player who has invested this much time, money, and effort into their main progression account to suddenly download a "gameplay enhancement" tool? No real cheater grinds two full seasons of a battlepass on their main account. They use burner accounts. EA Support: A Black Hole To make matters worse, the appeal process has been an absolute nightmare. I immediately submitted an appeal to the Terms of Service team, explaining my situation, offering to send DXDiag logs, and begging for a manual review. The result? Absolute silence and generic, automated walls. It feels like I am screaming into a void. Customer support has not answered my questions, they have not provided any evidence, and they have not done a single thing to actually investigate my case. They just hide behind automated "Terms of Service" replies. This is a horrible way to treat paying customers. A Plea for Help I am highly disappointed with DICE and EA right now. I just want to play the game I paid for. I am asking—no, I am begging—for a real human being, a Community Manager, or a dev reading this forum to please look into this false positive. Please don't let automated systems and unresponsive support tickets ruin the experience for legitimate fans of the franchise. I am willing to cooperate in any way possible to prove my innocence. Has anyone else experienced this exact issue recently? How did you get a real human to actually look at your account metrics? Thank you for reading this long post. I just want my account back.
Identifying the Icons on Bottom Center Screen
I'm aware of the icon that shows up when you're near a supply crate to indicate you're refilling ammo, but what are the other icons that sometimes show up? There's one that is triangle shaped with a "heartbeat" line that I've seen (as best as I can tell) and possibly others that show up quickly that I miss. I can't find a good summary online of what all the various icons are.
Let us turn off crossplay!! Why are PC players being forced to crossplay?
Hey, fellow Battlefield OG's, Look, I know this is gonna sound silly, but why are PC players being forced to play with console players? The PS5 has an advanced controller that is giving their players an edge against mouse and keyboard users. The worst part is that EA has decided in their not-so-infinite wisdom not to let you disable crossplay at all. So, no matter where you go, you are running into these players. I am no noob, so please don't take this as someone without a legit concern or a new player with no skills. I have been playing Battlefield since the days of Bad Company. Regardless, I can recognize an unfair advantage when I see it. I have uninstalled and will not buy another Battlefield game until this is resolved. Feel like I wasted my money buying this game on PC... Had I known this crossplay bs was going to be forced upon us PC guys, I would have bought it for my PS5 instead... and yes, I have a PS5, so I know the controller is heavily advantaged by it's gimble system. Not to mention the aim assist being boosted by a large degree over mouse and keyboard. You are only lying to yourself if you don't realize the controller has an advantage now and is doing a ton of the work for you. And don't even get me started on the synch issue.... Why are we not using 60hz servers? This whole issue could be solved with a few small tweaks... instead EA fires all it's staff lol. Trash company. The playing field needs to be fair for all. EA LET US TURN OFF CROSSPLAY. Just watch a few lobbies and tell me I'm wrong...
Make Battle Pass, BF Pro, Exclusive assignment permanent to stay
There is a huge potential to make the game Permanent if cosmetics are gonna stay it shouldn't be its there that season and gone forever if gaming is gonna change it needs to change from the groundup. There are many people who have left or those who are new if they ever learn if Battle Pass Seasons don't disappear including any new cosmetics, BF PRO, exclusive assignments don't leave a single one out ... they would be willing to stay longer or even those who would help support give you money and I am one of them as long as content is great.
BREACKTROUGH
Lets just please talk about how theres 48 players (and this is counting the snipers lol) in (breacktrough) maps that are made for 64 even 128 players, not even that. the breacktrough maps are so innactive its generally boring to play, no more chances for a big ki11streak (or that lucky 3 ki11 grenade) . no, now its running around the map just casually finding people that are doing the same as me and it tuns into a 1v1 and there u go thats breacktrough in maps such as SIEGE OF CAIRO. (please for the love of BF6 up the playercount again it was sick and actually entretaining.) THE COMMUNITY IS TELLING YOU!!!!!
Season 2 battle pass not compensated to my account
BF6 season 2 battle pass is granted for Phantom edition users on EA app for the outage on Oct 10, but I don't get it yet. I am the pre-order phantom edition player. I purchased the game with the EA app (PC). I play the game each week. I have seen people have no awareness of it and purchase the S2 Battle Pass with their BF coins but I didn't. I contacted EA help customer support for multiple times and got absolute no help at all. I was told there is dedicated team and the customer advisors cannot do anything, the rolling has ended and all eligible players should received it, implying I am not eligible. I then asked when was the rolling ended and why am I not eligible, is there any hidden requirement for eligibility? They answered nothing and let me come here. I'm wondering if anyone else who is having the same issue? Or can someone enlighten me there are hidden requirements for the eligibility which I didn't know? (Like I need to be Level 500 to receive it?) By now, the game brought too many broken promises and bad/buggy experiences and I believe I can see more coming in the future.
Give me back my Money!
I need a refund , full refund of the game i purchase. if you can show evidence of me cheating, i have proof that you are just banned account without evidence, you dont even have kill cam on the game, how do you explain to me that im playing on pc on feb 26 2026 , then report in my cases the flatform that im using is PS5. from there i still can open and play just only recently today i was disconnected when im playing with my friends when i get back im banned. EA team Do your work properly. its very unfair to banned account without any evidences. review my gameplay ... you wont see any of high kills there. last gameplay i play is 30 kills / 24 dead, multiplayer. if you think im cheating did you think 30/24 kill are a bit odd , unlike those cheater that still there kill its like sky rocket 150 kill / 2 deads or sometime 0, but still you dont mind them!... amazing! ... EA just SEND me evidences that im cheating. proved it to me!. if you cannot prove it. I need a refund all game/ coin/ skin. or free my account from your accusation...Battlefield 6 MilSim
Hello folks, i m looking for some Battlefield 6 MilSim related players who would like to play with me together, i have created my unit, so if you are interested, join it and let organize some events to play together, you can join over this link: https://euheadquarter.com/units/jungle-warriors/join?ref=504acefd6154b216 Cheers, and best regards.
Upgraded to BF Pro, have not received 1100 coins
So, I have been granted the Battle Pass (Season 2) for free as a compensation for players who pre-ordered the Phantom Edition. I upgraded to BF Pro and it was stated that I should receive coins as a refund for already owning the Battle Pass. "If you upgrade to Pro, 1100 Battlefield Coins from the cost of the Battle Pass will be refunded to your account. " As the title says, I still haven't received any... Anyone else with the same issue?
