Linking/Unlinking Account
So the support team of EA is pretty bad one of them said i should come here and voice my problem. So due to Battle field 6 i Created a Xbox account as i knew that battle flied 2024 and other are on ...
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Sorry When Typing the Initial Post i was quite angry and was just going off let me explain properly.
So i created my Xbox account of the Xbox app on my computer and not on a Xbox console.
I created the account very recently right before the Battlefield 6 open Beta and i created the account at the time thinking that Battlefield 6 would be on the Xbox Game Pass, As the other Battlefield's are there.
As we all know the Battlefield Beta was not on the Game Pass so i just played it on my EA account.
This is just context for the entire Problem.
So after playing i finally try to Link my Xbox account (PC) to my EA account,I Get an error on the Website saying that my Xbox account has already been linked to a EA account (I never linked my account).
I Go through the support and support then Help me Secure the account as i can Verify a purchase made on the Xbox account (PC). Support then Changes that EA account's Email address to my personal Email and send me a Password reset email where i then change the email.
This account was never mine before this, but now this account has my details tied to, But keep in mind i already have an EA account that's linked with the rest of my things like steam, Discord ect.
i Try to unlink the Xbox account it never gives an error and it seems like the process is proceeding but after a refresh the link is still active.
So contacting the support again to try and assist as the Xbox account is not unlinking.After going through 3 different Support people one of them finally said that the account has a ban thats why i cant unlink the Xbox.
Keeping in mind this account has never been mine, So i have no idea and they give me the link to then go under penalties and appeal the ban Link:https://help.ea.com/en/help-tools/penalty-history/
But under that link it says i have no active bans, so i cant appeal the ban, Now i have a Xbox account with not alote but still bought things stuck linked to a ban EA account and support does not want to assist me
I hope this makes more sense
Thanks for all the replies i appreciate it
Since you're able to log into the EA account and there's no ban or suspension on the account. Perhaps the six month wait restriction is preventing the account unlink.
According to EA there's only four restrictions that prevent account unlink.
- Bans
- Suspensions
- Disabled account due to inactivity
- Six month wait on newly linked accounts
It would suck to wait six months and still not be able to unlink the account because something else is preventing it. Unfortunately there's no error message specifying why the account unlink is failing.
I'd keep asking EA support to unlink the account. If they can't do it then that leaves waiting six months or creating a new Xbox account.
The support keeps telling me there is a ban and that's why they cant assist but i have no way of appealing the ban even when going Through the normal means https://help.ea.com/en/customer-care/
Once i get to the end where i can see on my actual EA account i should be able to click on contact advisor through email. That on this secured account is not there to click but when telling the support this they just keep telling me that they cannot remove the ban if they where able to remove the ban they would by now then im back to square one. i guess i can wait 6 months but by the sound even if the website is not showing itHere are the screenshots so you can go and see on your side what should be there
Try downloading your EA account data. If the account is banned it should show up in the account data.
So I downloaded the File and there is definitely a Active Ban on the account.
From what i can see the Ban was Issued for Apex in 2023-10-27.I don't know what to do about this now tho
