The Portal XP Nerf and the Betrayal of "Full Progression" - Targeted Solutions

Here’s a clear bulletin-style set of instructions you can post or follow to request a Steam refund for false or misleading marketing (e.g. “developers lied about features that don’t exist in game”):

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🧾 How to Request a Refund on Steam (for False or Misleading Marketing)

Reason: Developers advertised features that do not exist or were falsely represented in the store page or trailers.

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Step 1: Go to Steam Support

1. Open your web browser and go to:

🔗 https://help.steampowered.com

2. Log in with your Steam account.

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Step 2: Select the Game

1. Under “Recent Purchases”, click the game you want to refund.

If you don’t see it there, click “Purchases” and find it in your purchase history.

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Step 3: Choose the Issue

1. Click “I have a question about this purchase” or “It’s not what I expected.”

2. Then choose “I’d like to request a refund.”

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Step 4: Explain the Reason

In the text box, clearly explain why you believe the game was falsely advertised.

Example wording:

> The game’s marketing and store page claimed features (e.g., multiplayer, open world systems, [insert specific features]) that are not present in the actual game.

This constitutes misleading advertising, and I am requesting a refund on the basis of false or deceptive marketing practices.

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Step 5: Submit the Request

Review your submission and click “Submit request.”

You’ll get a confirmation email from Steam Support.

Refunds are typically processed within a few days.

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Extra Tips

Time limit: Steam usually allows refunds within 14 days of purchase and under 2 hours of playtime, but they approve exceptions for false advertising or technical deception.

Evidence helps: If possible, include brief proof (screenshots or quotes) showing the claims vs. reality.

Be concise and polite: Steam staff are more likely to grant refunds when the reason is clear and factual.

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