drpepper10tm done below steps
Login to Steam Client
Goto Help -> Support -> Purchases -> Battlefield 6 -> "I would like a refund" -> "The game didn't match the Videos and screenshots"
Text:
"The game’s marketing and store page claimed feature (BF6 Portal with full progression) is not present in the actual game. This constitutes misleading advertising, and I am requesting a refund on the basis of false or deceptive marketing practices.
Please see point "FULL PROGRESSION" on page https://www.ea.com/en/games/battlefield/battlefield-6/news/pc-portal-experience
Thanks in advance."
Response:
"We cannot offer a refund of your Steam wallet for this purchase. One of the products exceeds the allowed playtime of 2 hours (the maximum allowed playtime according to our refund policy)."
I'm from Germany.
Since you are from an EU country, you have a recourse with the Digital Services Act (DSA) and they must respond to these very seriously. Go to https://www.ea.com/legal and use the DSA Enforcement Request. Detail that they advertised and delivered an experience then removed it. You might also highlight how they are now rebranding that to the "Verified User Experience" when previously it was just full progression and experience. If just 1000 official complaints are filed, this will take up EA resources and money, the only thing that they understand. Sadly, there is no easy official form that people outside of the EU have that has real teeth like the DSA has.
I agree. The US does not have a very good legal vehicle to go with on this. The best options we have are to either file disputes with either the BBB which will soon be nothing since EA was sold to a non US group. The next option is for older gamers to utilize bodies like AARP to bring the issues to light. They hate anyone who rips of their members. Lastly only if you have the option you have the method in which you bought the game. Some credit cards have special agreements that you can utilize to get a full refund regardless of what the terms are. You just have to call them and tell them what's going on and provide the evidence. They will handle the rest. At some point I wish EA would just have the conversation with us. I know it wont happen. A triple A company has never done that. This just opens up the door for an indie developer to come in and build something incredible.
