For those of you with the same problem....here is the transcript of my conversation with EA on 10-10-25 @ 3:30 PM Central.
I have an ASUS ROG STRIX G15 laptop with a Ryzen 9 CPU and a Radeon 6800M GPU. When i start the game I get an error screen that says I have the wrong drivers. I have updated my drivers and have the latest windows updates. This problem existed during the BETA as well, but I had hoped it would be corrected. It seems the game has an issue with recognizing which GPU to use. It says it detects driver version 23.19.23.11 and the required driver is 25.10.13.1. When I launch the game, it is launching using my integrated graphics instead of my dedicated GPU. I have verified this with my resource monitor and there is no load on my 6800M. When i disable my 6800M GPU the game launches but stutters and lags and is unplayable because it's running on my integrated graphics card.
3:22 PM
Sorry, for the inconvenience caused, please allow me a moment to check this for you
Sahil
3:29 PM
Thank you for waiting and as I have check and allow me to share that this issue has been reported by many of the players worldwide and this has been also reported to the team and this is a known issue now and the team is investigating this on their end and you will be happy to hear that once our team has finish the investigation then they will surely make a fix to this and you will get to know this on our forums and twitter handles
Great...except this issue was reported during BETA and known by EA then and nothing was done to fix it....Meanwhile I own a game that I and many many others can't play.
3:31 PM
S
Really sorry for any of the inconvenience caused, but now the team has already been reported about the issue and they are under investigation of this issue and soon they will make a good fix out for this