Forum Discussion

II_MADNESS_Il's avatar
9 hours ago

ban from no REASON

Hi, today I got a message that I'm banned. I've never used external software and I play the game as an amateur. I've had it for about a week and I'm always near the bottom of the table. I don't play it much and today I got a message that I used software to improve the game. I looked and there's already a colleague who has it too. Anyone else??? Coincidentally, we're both from the Czech Republic. I don't understand the connection, but I couldn't find this problem with anyone else anywhere on the internet. I wrote to EA and filed an appeal. Is it possible to request a refund if I have it through Steam? I have 46 hours of downloads and the game 7 days old

4 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 hours ago

    Hi there. We're not able to directly help with bans over the EA Forums. You'll need to submit a dispute so that Terms of Service can investigate your account to see if the ban was issued in error. Instructions for that can be found in this article. Thank you.

  • II_MADNESS_Il's avatar
    II_MADNESS_Il
    Newcomer
    8 hours ago

    I don't understand why. I don't know where or what to write. I'm really upset. I paid 70 euros for the game and now it's a waste of money for me. I wrote to support and EA everywhere. I also filed an appeal and followed the instructions in the link. It's morning. There's still no answer and I'm pretty frustrated about it. I've already written to Steam. This forum is mainly for errors. I found another person here with the same problem from today. If ANTICHEAT is working incorrectly, then it's a TECHNICAL ISSUE. So why can't I write it here? In my opinion, it's a pretty serious matter. Since the game costs 70 euros and this happens to me, it's a **bleep** big technical problem. Like everyone who writes here that they have this problem, you won't help them with the ban? Ok, maybe someone else is solving the blocking, but WHY DID IT HAPPEN TO ME and WHY DID IT HAPPEN TO SOMEONE ELSE.

  • do you use Logitech g hub, or mouse software for rgb\dpi for your mouse that can get you banned or any shaders can do it too

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