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JGezi_'s avatar
JGezi_
New Novice
3 days ago
Solved

Banned account

My Battlefield 6 account has been wrongly suspended !!!My hit rate is only 40%, and my headshot rate is even less than 20%, I prefer using support soldiers to provide assistance to my teammates rather than killing enemies.I would like to formally state that I have never engaged in any rule-violating behavior, and I have reported several instances of misconduct by other players during my previous gaming sessions. Additionally, my gaming performance has been notably subpar. On August 11, 2026, while attempting to play the game, the network accelerator I frequently utilize failed to connect, prompting me to switch to an alternative one. I am uncertain about the issue with this accelerator,  internet connectivity in China presents certain challenges,necessitating the adoption of specific measures to ensure normal gameplay. I am an average player with a less-than-stellar gaming record, but I have been an avid fan of the Battlefield series since Battlefield 1. I have never violated any rules,and I am prepared to provide any pertinent information regarding my computer or network to substantiate my innocence.I hereby solemnly declare that I have always strictly complied with the game’s terms of service, and have never used any cheating software or unauthorized third-party tools.I have been an avid player of the Battlefield series since participating in the beta test of Battlefield 1 in 2016. Throughout my gameplay in Battlefield 1, Battlefield 5, and Battlefield 2042, I have strictly adhered to all rules,refrained from using any cheats,and have no record of bans,.I fully recognize your company’s efforts to uphold a fair gaming environment, but I am convinced that this suspension stems from a misjudgment. As a long-time fan of the Battlefield franchise, I fully support anti-cheat initiatives; yet wrongful penalties will only undermine the experience of loyal players.I kindly request a thorough review of all my gaming records to verify this, I am confident that the review will confirm my innocence.

[Edited title for clarity - CM]

5 Replies

  • Thank you for helping me. I know you've done your best. I just don't want to give up my account. If you really can't ... , I'll buy it again, even though I'm very upset😢

  • It's been 10 days, and I don't know what I did wrong. Although I am a Chinese player, and I know many people in Asia use cheats, I haven't used any. I also detest those behaviors, as they affect the most basic fairness of the game. I prefer to use support characters rather than rushing to the front lines to kill enemies

    😢

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 days ago

    JGezi_​,

    Again, we can't help with bans here ourselves. When did you raise your appeal? It can take a few days (depending on a number of factors) for terms of service to get back to you.

  • Sir, I have submitted a request, but there has been no response from the support team. I kindly ask you to review my entire gameplay history. I only enjoy playing as a support character, and my accuracy is quite low, yet I have been banned😥

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