Battlefield 6 Account Restricted - Platform Entitlement Bug?

Hello i have a problem with BF6 and my account seems weirdly restricted.

I bought the BF6 on EA App on 1 August, then refunded it later and bought the game again on steam on 17 August.

However, yesterday, 10 October i was unable to connect the game on steam with the following error:

ACCOUNT RESTRICTED

Your EA Account is restricted from accessing online features. Learn why, how to appeal, and more by going to help.ea.com/security-and-rules/.

ERROR CODE 1:86001S:51009S:-17636452900:4128769Q

I made an experiment and re-bought BF6 again yesterday (10 October) on EA App, and there is no such issue with my EA Account.

Please note that i use the same EA Account on both platforms EA App + Steam.

So my account seems restricted only on steam platform, i can play BF6 using EA App.

Because I re-bought BF6 again on EA App after release, i lost preorder bonuses, my preorder on steam has all the preorder bonuses but i cannot play there because of the restriction bug/error.

How can i solve this issue? Who could help me in this matter? I contacted EA advisor via live chat and steam support and still cannot help myself out, they dont know anything about it.

EA_Shepard please investigate my issue please.

Has happened to me to. My user is chrisalexwoods no rude language or chests. KD is under 1 😂 

EA is a mess 

OK FIXED. Contacted EA Advisor to unlink my steam account with EA Account (to not wait 6 months) , plus changed steam profilename and EA account name and relink steam and worked. BF6 again worked !

TheOskiBoski​ Hey, glad you were able to get that resolved with EA Help

I'm having the same issue trying to play battlefield 6 on the EA app on PC. I've been playing fine on the Xbox, but it says my account is restricted on PC.

Error code 1:86001S:51009S:-17636452900:4128769Q

Account name: DrItaly

I haven't committed any sort of breach to terms of service either. Thank you. 

should check if your banned, i played single player the night it dropped and was ban the next day for "gameplay enhancements" and have not heard back from them in like  18 days

Having same issue as well

Hi

I got Account restricted message when trying to connnect to Online services.

ACCOUNT RESTRICTED Your EA Account is restricted from accessing online features. Learn why, how to appeal, and more by going to help.ea.com/security-and-rules/. ERROR CODE 1:860015:51009S:-17636452900:41287690

I launched the game on EA App for the first time.

I tried to change IP channel or upstream and disabling NAT but this didn't work as well.