Battlefield 6 Pre-order Day One Issue Compensation

I have had to deal with over a month of back and forth with EA support.

I was told, by EA/Battlefield via Twitter (as was everyone) that we would be receiving compensation (12x career and 12x hardware XP boosters and the Season 1 Battlepass) for the issues on day one launch.

I was able to load the game, and enter the shooting range - hardly sounds like "playing" does it? I was trying to play an actual game but no luck, as the game was broken.

I have since contacted EA support and am constantly told via email/My Cases that "the issue is resolved". No, it isn't resolved, I am yet to receive my compensation. I have checked my inbox - I know where this is, I have received EA Play rewards through there. I have only used one booster and I certainly don't have 24 boosters. I also do not have the S1 Battlepass.

I have even been told, twice, by your support chat that there was a known issue with the delivery of the compensation for a lot of people.

James (09/11/2025, 14:04:39): I was supposed to have received 12x hardware XP boosters, 12x career XP boosters, and the full Season 1 Battlepass. I have not had the boosters, and I do not have the battle pass. 
[redacted](09/11/2025, 14:04:54): I'll surely see what's the best we can do and will try my best to help you with the same. 
[redacted] (09/11/2025, 14:05:01): Could you please share the email of your concerned EA account? 
James (09/11/2025, 14:05:05): [my email]
[redacted] (09/11/2025, 14:05:33): You're welcome friend 
[redacted] (09/11/2025, 14:05:43): Thanks for the email, Please allow me a moment 
James (09/11/2025, 14:06:16): Ok, thank you 
[redacted] (09/11/2025, 14:07:02): Thanks for waiting ! 
[redacted] (09/11/2025, 14:08:49): I would like to share it with you, there are several other players have reported the same issue. But no need to worry all the affected  players reaches to us  we are  forwarding their case to the dedicated team who are updating the XP booster in the affected accounts . 
[redacted] (09/11/2025, 14:08:59): I hope this information finds helpful to you 
James (09/11/2025, 14:09:14): Do you know how long this will take [redacted]? It is taking a long time :( 
[redacted] (09/11/2025, 14:10:24): I do understand your concern and I know how it feels , for the exact time frame I really don't want to mislead you by giving or setting any false expectations 
[redacted] (09/11/2025, 14:10:47): But you can reach out to us if you miss it again after 48-72 hours of escalating your case 

Obviously, 9-11-25 was a lot longer than 72 hours ago. I can share the other chat if needed.

I am having to reply to support when they tell me "it's resolved" to tell them "no it's not" and ask for it to be escalated, but nope, automated reply or something.

This is the most infuriating customer experience I have ever had with any company in general.

Is there anything that can be done for this, please. I have been a loyal customer and fan of EA and Battlefield for years and this experience has left a truly sour taste in my mouth.

Please help.