Community Manager
I have had to deal with over a month of back and forth with EA support.
I was told, by EA/Battlefield via Twitter (as was everyone) that we would be receiving compensation (12x career and 12x hardware XP boosters and the Season 1 Battlepass) for the issues on day one launch.
I was able to load the game, and enter the shooting range - hardly sounds like "playing" does it? I was trying to play an actual game but no luck, as the game was broken.
I have since contacted EA support and am constantly told via email/My Cases that "the issue is resolved". No, it isn't resolved, I am yet to receive my compensation. I have checked my inbox - I know where this is, I have received EA Play rewards through there. I have only used one booster and I certainly don't have 24 boosters. I also do not have the S1 Battlepass.
I have even been told, twice, by your support chat that there was a known issue with the delivery of the compensation for a lot of people.
James (09/11/2025, 14:04:39): I was supposed to have received 12x hardware XP boosters, 12x career XP boosters, and the full Season 1 Battlepass. I have not had the boosters, and I do not have the battle pass.
[redacted](09/11/2025, 14:04:54): I'll surely see what's the best we can do and will try my best to help you with the same.
[redacted] (09/11/2025, 14:05:01): Could you please share the email of your concerned EA account?
James (09/11/2025, 14:05:05): [my email]
[redacted] (09/11/2025, 14:05:33): You're welcome friend
[redacted] (09/11/2025, 14:05:43): Thanks for the email, Please allow me a moment
James (09/11/2025, 14:06:16): Ok, thank you
[redacted] (09/11/2025, 14:07:02): Thanks for waiting !
[redacted] (09/11/2025, 14:08:49): I would like to share it with you, there are several other players have reported the same issue. But no need to worry all the affected players reaches to us we are forwarding their case to the dedicated team who are updating the XP booster in the affected accounts .
[redacted] (09/11/2025, 14:08:59): I hope this information finds helpful to you
James (09/11/2025, 14:09:14): Do you know how long this will take [redacted]? It is taking a long time :(
[redacted] (09/11/2025, 14:10:24): I do understand your concern and I know how it feels , for the exact time frame I really don't want to mislead you by giving or setting any false expectations
[redacted] (09/11/2025, 14:10:47): But you can reach out to us if you miss it again after 48-72 hours of escalating your case
Obviously, 9-11-25 was a lot longer than 72 hours ago. I can share the other chat if needed.
I am having to reply to support when they tell me "it's resolved" to tell them "no it's not" and ask for it to be escalated, but nope, automated reply or something.
This is the most infuriating customer experience I have ever had with any company in general.
Is there anything that can be done for this, please. I have been a loyal customer and fan of EA and Battlefield for years and this experience has left a truly sour taste in my mouth.
Please help.
Even though I have not yet received the promised compensation for the game not working 36 hours after launch, my official support ticket has been repeatedly rejected and I have been literally laughed at, even though absolutely no one in my wide circle of acquaintances has received compensation and there are legions of people who would gladly join a class action lawsuit, I fear that EA is well aware that in the end, no one will follow through with a lawsuit or other legal action, and they are blatantly betting on that. Even if the lawsuit were based on a good premise, precedent, or burden of proof, EA will take advantage of the fact that such a dispute will drag on for a long time and cost a lot of money, and no one who is not of their size has the capacity for such a battle. In the meantime, they will rake in money from microtransactions, and they won't give a **bleep** about the outcome of the lawsuit. It's disgustingly dirty behavior, so hopefully players will at least remember how many lies this group has told, how they want to listen to the community, how they are preparing a polished, revolutionary gaming hit, and yet they are not even able to keep their application running or avoid introducing a million other bugs with every update. In the end, they just made an emulator to lure as many players as possible from Warzone, because after this patch, no one can convince me that the game isn't strikingly similar and full of the same crap as Warzone... pathetic
Yes, it's frankly quite disgusting. After my 30th (or more!) reply to support, I have decided to give up.
This is the last time I will spend any money on an EA product - I have been a customer for over 15 years. It's a shame, really, because I quite enjoy the game. Just a shame their customer services/support/relations are some of, if not THE worst I've ever seen.
Shame on this company.
