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070011a4db9c7e98's avatar
070011a4db9c7e98
Seasoned Novice
9 days ago
Solved

DXGI_DEVICE_HUNG at “Find Match” — Began v1.0.1.6, Persists in v1.1.1.0

After successfully playing in early/mid October, a week ago and continuing after updating to 1.1.1.0: DXGI_ERROR_DEVICE_HUNG "The GPU will not respond to more commands." whenever I press “Find Matc...
  • I just saw a post from another player describing a simple workaround that also worked for this bug. Sending this so the Community Manager can help flag the underlying issue to the dev team as it's pretty telling about the root cause:

    “Hello friends, I'm not sure how similar our problems are. I'd start the game, be able to get to the main menu, and when I would select multiplayer it would crash with the DirectX Hung error. If you have this problem, go to Loadouts, select Assault, then go to Multiplayer and click your desired game mode. I'm not sure why this works — I’d assume it's something with the character model on the multiplayer home screen. I tried most things prior: uninstalling/reinstalling drivers, different launch options (-dx12, -dx11, etc.), changing graphics settings. But this one simple thing fixed it. Hope this helps someone.”

    After trying this myself (selecting Assault before entering Multiplayer), the game loaded into a match successfully for the first time since the issue started.

    It seems likely that something in the character model or loadout initialization on the multiplayer screen is causing the DXGI crash, especially post-v1.0.1.6 → v1.1.1.0.

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