Forum Discussion

Seasoned Traveler

5 months ago

DXGI_ERROR_DEVICE_REMOVED or DXGI_ERROR_DEVICE_HUNG

In my experience, turning off overclock is preventing crashes. This does not fix everyone's issue. I can only play for a couple minutes, and I get this error message. Direct function "m_submitFenc...

crashing

EA_Shepard

Community Manager

5 months ago

Hey, folks

I poked around and saw a few more players having the same issue on Steam as well - Steam Link. If you can, please provide the following for us:

EA ID/Steam ID
OS installed:
OS Version
GPU:
GPU Version
Date/time issue occurred?
Summarize your bug:
What type of issue do you have? Crash - Disconnect - kicked to main menu, etc.
In which mode has this happened? MP - Campaign - if MP, which part?
Any other errors when they happen?
Crash the entire game, or just pops up the error?
Is this during a specific mission or during a cut-scene?
Can you attach a DxDiag?

Roostar

Seasoned Newcomer

5 months ago

Hello there,

EA ID / Steam ID: STEAM_0:1:5153282
OS installed: Windows 11 Pro
OS version: 24H2
GPU: NVIDIA GeForce RTX 5070 Ti
GPU version: Zotac Gaming GeForce RTX 5070 Ti AMP Extreme INFINITY
Date/time issue occurred: Last time today, 11 October 2025, around 20:30 CET
Summary of the bug: The game crashes and a DirectX error dialog pops up.
Type of issue (Crash / Disconnect / Kicked to main menu, etc.): Game crash – DirectX error. Windows continues to run normally afterwards.
Which mode did this happen in? Multiplayer – Breakthrough. However, it occasionally happens in every game mode.
Any other errors when it happens? No.
Does it crash the entire game, or just show the error? The entire game crashes. Windows continues to run normally afterwards.
Is this during a specific mission or cutscene? No.
Can you attach a DxDiag? Yes – where can I upload this? Dont want to upload this in an open forum post.

Latest GPU Driver is installed: GeForce Game Ready 581.42