Forum Discussion

EDGE0911's avatar
EDGE0911
Seasoned Newcomer
2 days ago
Solved

DXGI_ERROR_DEVICE_REMOVED or DXGI_ERROR_DEVICE_HUNG

I can only play for a couple minutes, and I get this error message.  Direct function "m_submitFencePlat->GetCompletedValue" failed with DXGI_ERROR_DEVICE_REMOVED ("The video card has been physicall...
crashing
  • EA_Mako's avatar
    EA_Mako
    4 hours ago

    Hey everyone,

    This post is being pinned to the top to make sure it stays visible, but to be clear:

    We do not consider this resolved.

    We've been seeing reports of this from various players including both here and on Steam. If you haven't already, please provide the following information so we can pass it along to have this looked into further.

    Thank you for hanging in there while we're taking a look!

    • EA ID/Steam ID:
    • OS Version:
    • GPU: 
    • GPU Driver:
    • Date/time issue occurred?
    • Summarize your bug:
    • What type of issue do you have? Crash - Disconnect - Kicked to main menu, etc.
    • In which mode has this happened? Campaign - MP - if MP, which part?
    • Any other errors?
    • Please attach a DxDiag if possible:
Doctorgen's avatar
Doctorgen
Seasoned Newcomer
3 days ago

The Game crashes on Amd Rx7600  after 15 minutes of gameplay 

the problem was also during beta but i thought it will be fixed but its apears again

but all drivers is updated to lastest version

the game is on steam

how to fix it?

Cocacolafan202's avatar
Cocacolafan202
Newcomer
10 hours ago

yes i have a similar issue with the same GPU. 

i also suffered it within the beta. thought it would be fixed but no.

i have updated motherboards BIOS, Latest GPU drivers (rolled back and tested the 3 latest drivers + the preview drivers from AMD for bf6. no good still).

i have the game via EA app. optimized windows 11. i have done about 12 hours of trouble shooting for the game only to have completed 1 match without the game crashing (yes i play on low with all the extra stuff turned off).  I have also tried to force launch it in DX11 but when it crashes it just turns off the whole system rather than just give me a driver error. 

So am i just going to wait for a BF6 patch on this issue or a AMD fix with drivers.  Hopefully something comes out within the 14 days or its a refund for me.  :(

 

  • Ryzen 5
  • 16 GB DDR4 RAM
  • RX 7600
  • WIN 11 + latest update
  • SSD

 

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