Forum Discussion

Seasoned Traveler

5 months ago

DXGI_ERROR_DEVICE_REMOVED or DXGI_ERROR_DEVICE_HUNG

In my experience, turning off overclock is preventing crashes. This does not fix everyone's issue. I can only play for a couple minutes, and I get this error message. Direct function "m_submitFenc...

crashing

EA_Shepard

Community Manager

5 months ago

Hey, folks

I poked around and saw a few more players having the same issue on Steam as well - Steam Link. If you can, please provide the following for us:

EA ID/Steam ID
OS installed:
OS Version
GPU:
GPU Version
Date/time issue occurred?
Summarize your bug:
What type of issue do you have? Crash - Disconnect - kicked to main menu, etc.
In which mode has this happened? MP - Campaign - if MP, which part?
Any other errors when they happen?
Crash the entire game, or just pops up the error?
Is this during a specific mission or during a cut-scene?
Can you attach a DxDiag?

eWoIF

Rising Newcomer

5 months ago

Hi Shepard,
I have tried around 50 fixes and nothing worked. Including new installation of OS.

OS installed: Win 11 pro
OS Version Windows 11 Pro 64-bit (10.0, Build 26200) (26100.ge_release.240331-1435)
GPU: NVIDIA GeForce RTX 4090
GPU Version: 581.42
Date/time issue occurred? 5-10 Seconds after the start of a map load SP and MP
Summarize your bug: Game freezes and shows Directx Error. See Screenshot
What type of issue do you have? Freeze upon entering any game
In which mode has this happened? All modes at map load. Only Gun range works
Any other errors when they happen? There is always an entry in windows logs: Der Dateisystemfilter "EAAntiCheat" (Version 10.0, 2025-10-07T00:38:58.000000000Z) wurde erfolgreich entladen.
Can you attach a S? Happy to send it to you or the support team but I dont wont to post it openly.