Forum Discussion

Seasoned Traveler

5 months ago

DXGI_ERROR_DEVICE_REMOVED or DXGI_ERROR_DEVICE_HUNG

In my experience, turning off overclock is preventing crashes. This does not fix everyone's issue. I can only play for a couple minutes, and I get this error message. Direct function "m_submitFenc...

crashing

EA_Shepard

Community Manager

5 months ago

Hey, folks

I poked around and saw a few more players having the same issue on Steam as well - Steam Link. If you can, please provide the following for us:

EA ID/Steam ID
OS installed:
OS Version
GPU:
GPU Version
Date/time issue occurred?
Summarize your bug:
What type of issue do you have? Crash - Disconnect - kicked to main menu, etc.
In which mode has this happened? MP - Campaign - if MP, which part?
Any other errors when they happen?
Crash the entire game, or just pops up the error?
Is this during a specific mission or during a cut-scene?
Can you attach a DxDiag?

Diizzles

Rising Novice

5 months ago

I have the same issue. Randomly timed crashes. BIOS up-to-date, drivers too. Verified game files. No overclocking done, only XMP enabled.

Steam ID: dennis23896
OS installed: Windows 11
OS Version: 24H2
GPU: Nvidia RTX 4070
GPU Version: 581.42
Date/time issue occurred?: Since release - now. It didn't happen in beta though.
Summarize your bug: The game just randomly crashes. Sometimes after 30 minutes, sometimes it doesn't crash for 1.5h. It once crashed at startup with the same error message.
What type of issue do you have?: Crash
In which mode has this happened?: MP - any game mode
Any other errors when they happen?: No
Crash the entire game, or just pops up the error?: Both? The game crashes and the error pops up.
Is this during a specific mission or during a cut-scene?: No
Can you attach a DxDiag?: No, sorry. Not for the public at least. If needed, I'm down to DM it to an employee.