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EDGE0911's avatar
EDGE0911
Seasoned Traveler
5 months ago

DXGI_ERROR_DEVICE_REMOVED or DXGI_ERROR_DEVICE_HUNG

In my experience, turning off overclock is preventing crashes. This does not fix everyone's issue. I can only play for a couple minutes, and I get this error message.  Direct function "m_submitFenc...
crashing
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
5 months ago

Hey, folks

I poked around and saw a few more players having the same issue on Steam as well - Steam Link. If you can, please provide the following for us:

  • EA ID/Steam ID
  • OS installed:
  • OS Version
  • GPU: 
  • GPU Version
  • Date/time issue occurred?
  • Summarize your bug:
  • What type of issue do you have? Crash - Disconnect - kicked to main menu, etc.
  • In which mode has this happened? MP - Campaign - if MP, which part?
  • Any other errors when they happen?
  • Crash the entire game, or just pops up the error?
  • Is this during a specific mission or during a cut-scene?
  • Can you attach a DxDiag?




GeekyAthena's avatar
GeekyAthena
Seasoned Rookie
5 months ago

EA ID/Steam ID- GeekyAthena

OS Version- Windows 11 Pro (10.0.26100 Build 26100)

GPU: Sapphire Nitro RX 9060 XT 16GB

GPU Driver- AMD Adrenalin 25.9.1

Date/time issue occurred- Randomly during matches

Summarize your bug- DXGI hung error/GPU removed error 

What type of issue do you have? Crash to desktop/Freezing with error

In which mode has this happened? Random matches in MP (Conquest/Breakthrough/Escalation)

Any other errors? Only DX error

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