Forum Discussion

Seasoned Traveler

7 months ago

DXGI_ERROR_DEVICE_REMOVED or DXGI_ERROR_DEVICE_HUNG

In my experience, turning off overclock is preventing crashes. This does not fix everyone's issue. I can only play for a couple minutes, and I get this error message. Direct function "m_submitFenc...

crashing

EA_Shepard

Community Manager

7 months ago

Hey, folks

I poked around and saw a few more players having the same issue on Steam as well - Steam Link. If you can, please provide the following for us:

EA ID/Steam ID
OS installed:
OS Version
GPU:
GPU Version
Date/time issue occurred?
Summarize your bug:
What type of issue do you have? Crash - Disconnect - kicked to main menu, etc.
In which mode has this happened? MP - Campaign - if MP, which part?
Any other errors when they happen?
Crash the entire game, or just pops up the error?
Is this during a specific mission or during a cut-scene?
Can you attach a DxDiag?

ThePikyyy

Seasoned Newcomer

6 months ago

Hey!

EDIT: Yesterday, I verified the integrity of the game files, then uninstalled it, restarted my computer, reinstalled it, and finally, the game is working again!

EA ID/Steam ID - 210933574
OS installed: Win 10 Pro
OS Version: 22H2
GPU: NVIDIA GeForce GTX1080
GPU Version: 581.57
Date/time issue occurred? 13:00 17.10.2025

Summarize your error: When selecting a mode in the menu and MP, the game freezes and displays this error. The game automatically shuts down and cannot be continued.

What type of issue do you have? Crash - Disconnect - kicked to main menu, etc. - Crash

In which mode has this happened? MP - Campaign - if MP, which part? When selecting MP game mode in the menu, all modes

Any other errors when they happen? - Since the game's release, this is the only bug, and it only appeared today.

Crash the entire game, or just pops up the error? - The whole game failed.

Is this during a specific mission or during a cut-scene? - No

DxDiag.txt117 KB