Forum Discussion

Seasoned Traveler

7 months ago

DXGI_ERROR_DEVICE_REMOVED or DXGI_ERROR_DEVICE_HUNG

In my experience, turning off overclock is preventing crashes. This does not fix everyone's issue. I can only play for a couple minutes, and I get this error message. Direct function "m_submitFenc...

crashing

EA_Shepard

Community Manager

7 months ago

Hey, folks

I poked around and saw a few more players having the same issue on Steam as well - Steam Link. If you can, please provide the following for us:

EA ID/Steam ID
OS installed:
OS Version
GPU:
GPU Version
Date/time issue occurred?
Summarize your bug:
What type of issue do you have? Crash - Disconnect - kicked to main menu, etc.
In which mode has this happened? MP - Campaign - if MP, which part?
Any other errors when they happen?
Crash the entire game, or just pops up the error?
Is this during a specific mission or during a cut-scene?
Can you attach a DxDiag?

Danny49210

Seasoned Newcomer

6 months ago

DanyRomania
Win11 Pro ver. 24H2 build 26100.6899
RX 9070XT
GPU Driver 25.9.1

At random times, during SP and MP. I cannot tie the crash to any particular action.

Sometimes there is this error preceded by a short black screen

Got this from a comment but its the same for me just my GPU and driver.

Sometimes its just a short freeze and then the game just closes.
The game quits always and the windows is behaving normally, no odd consumption.

The issue was not present in the beta test for me.

However I noticed a pattern, I have played 2 days in MP without any crashes, then try to play campaign, bam, 3-4 crashes in the first 10 minutes. Goes back to MP, crashes after 20min, then never crashes again for a longer time(more hours).

DxDiag.txt106 KB