Forum Discussion

Seasoned Traveler

5 months ago

DXGI_ERROR_DEVICE_REMOVED or DXGI_ERROR_DEVICE_HUNG

In my experience, turning off overclock is preventing crashes. This does not fix everyone's issue. I can only play for a couple minutes, and I get this error message. Direct function "m_submitFenc...

crashing

EA_Shepard

Community Manager

5 months ago

Hey, folks

I poked around and saw a few more players having the same issue on Steam as well - Steam Link. If you can, please provide the following for us:

EA ID/Steam ID
OS installed:
OS Version
GPU:
GPU Version
Date/time issue occurred?
Summarize your bug:
What type of issue do you have? Crash - Disconnect - kicked to main menu, etc.
In which mode has this happened? MP - Campaign - if MP, which part?
Any other errors when they happen?
Crash the entire game, or just pops up the error?
Is this during a specific mission or during a cut-scene?
Can you attach a DxDiag?

CEOofSocialAnxie

Newcomer

5 months ago

EA/Steam ID: CEOofSocialAnxie/76561198168361219
OS installed: Microsoft Windows 10 Pro N
OS Version: 10.0.19045 Build 19045
GPU: NVIDIA GeForce GTX 1080 Ti
Date/Time issue occured: starting 26 October 2025 until present
Bug Summary:
What type of Issue?: Freeze, then error message, then game exits to desktop
Which mode?: Multiplayer. Only happens when entering lobby to search for mp matches
Any other errors?: see attached image
Crash the entire game?: Yes
DxDiag and screenshot of error attached