Forum Discussion

EDGE0911's avatar
EDGE0911
Seasoned Rookie
21 days ago
Solved

DXGI_ERROR_DEVICE_REMOVED or DXGI_ERROR_DEVICE_HUNG

I can only play for a couple minutes, and I get this error message.  Direct function "m_submitFencePlat->GetCompletedValue" failed with DXGI_ERROR_DEVICE_REMOVED ("The video card has been physicall...
crashing
  • EA_Leeuw's avatar
    EA_Leeuw
    3 days ago

    REQUEST – Marked As Solution For Visibility

    Hi everyone,

    A quick question for you all:

    Since the release of Update 1.1.1.0, are you still experiencing the issue? Has it decreased, increased, or is it behaving differently?

    Please share your feedback and any new examples using the format below:

    • EA ID / Steam ID:
    • OS Version:
    • GPU:
    • GPU Driver:
    • Date/Time the issue occurred:
    • Brief summary of your bug:
    • Type of issue: (Crash, Disconnect, Kicked to Main Menu, etc.)
    • Mode where it occurred & Map: (Campaign, MP — if MP, specify which part)
    • Any other errors:
    • DxDiag: (Attach if possible)


    Thanks.

ClassEWheat's avatar
ClassEWheat
Rising Novice
21 days ago

When launching the game, my computer gets crashed and then I get the following error:
Direct function "Hang Detected in waitForFrameFences. Timed out after 60000ms. Waiting for Signalled: 2153. Last Signaled Fence Value: 2154. Unsignaled Fences:("Graphics" stopped at 2152), ("Compute" stopped at 2152), " failed with DXGI_ERROR_DEVICE_HUNG ("The GPU wwill not respond to more commands"), GPU: "Intel(R) Iris(R) Xe Graphics" , Driver: 32.0.101.7076. 
D:\dev\TnT\Code\Packages\RenderCore2\dev\source\platform\Dx12\SubmissionManagerDx12.cpp. This error is usually caused by the graphic driver crashing; try installing the latest drivers. 

But I am sure that my drivers are the latest by the detecting tool of Intel on my computer, and I could run the Beta test of BF6 without such a problem...

Guys, any advice? 

ragnarok013's avatar
ragnarok013
Hero+
3 days ago

This has been an issue for some users since BF3 but became more widespread during BF4/BF1’s era. If you search YouTube there are several videos that may offer a potential solution to this problem that have worked for users on this forum in the past.

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