Forum Discussion

Seasoned Traveler

4 months ago

Solved

DXGI_ERROR_DEVICE_REMOVED or DXGI_ERROR_DEVICE_HUNG

In my experience, turning off overclock is preventing crashes. This does not fix everyone's issue. I can only play for a couple minutes, and I get this error message. Direct function "m_submitFenc...

crashing

EA_Leeuw
4 months ago
REQUEST – Marked As Solution For Visibility

Hi everyone,

A quick question for you all:

Since the release of Update 1.1.1.0, are you still experiencing the issue? Has it decreased, increased, or is it behaving differently?

Please share your feedback and any new examples using the format below:

EA ID / Steam ID:

OS Version:

GPU:

GPU Driver:

Date/Time the issue occurred:

Brief summary of your bug:

Type of issue: (Crash, Disconnect, Kicked to Main Menu, etc.)

Mode where it occurred & Map: (Campaign, MP — if MP, specify which part)

Any other errors:

DxDiag: (Attach if possible)

Thanks.

xkalion_2

Seasoned Newcomer

16 days ago

Hi EA team,

I just purchased the game via Steam on a brand new PC (which I pretty much bought to, among others, play this game, so would be a shame if I can't) and I have unfortunately been experiencing a variety of issues including game crashes like the OP in this thread.

Here is the info you request:

Steam ID: KalionVDS

OS Version: Windows 11 Pro 25H2

GPU: MSI RTX 5070 12G VENTUS 2X OC

GPU Driver: GeForce GameReady 591.86

Date/Time the issue occurred: Various over the last two days.

Brief summary of your bug: Various, mainly: 1. Game freezes with same error message as OP. 2. Sudden PC reboot with no error message. One time even a blue screen. 3. Game exits with no error message or warning.

Type of issue: DirectX crash/PC crash/Game exits to desktop

Mode where it occurred & Map: Main menu (when DirectX crash, MP (when exiting randomly, various maps, different times)

Any other errors: See above (BSoD, exiting randomly)

DxDiag: See attached

Some more details: I only experience this error in BF6. (Fortunately) I am not able to reproduce the BSoDs. Other games do not suffer from the same problem. I attempted the following tweaks:

(Clean) driver reinstall -> No effect
Disable overlays (discord, steam, benchmarks)-> positive effect (delays game exit) but not permanent solution
Run in windowed mode -> Positive effect if next point is applied
Disable "Optimizations for windowed games" -> Positive effect (delays DirectX crash)
Force "High-performance" card use in graphics settings -> No effect
Change or disable DOCP settings in BIOS -> No effect

I believed the crashed and reboots may have been related to PSU/mobo instability so I ran various benchmarks and tests (Prime95, Heaven, CB R23, 3DMark Steel Nomad/Time Spy, OCCT PSU test) but none of them triggered any problems.

Could you please assist me in solving the problem?

Thank you

DxDiag.txt125 KB

xkalion_2

Seasoned Newcomer

2 days ago

Hi all,

Good news! I was able to (almost) fully remediate the problem.

For some context, I experienced a BSoD outside of running BF6, so I started to suspect the problem may not be BF6 related after all.

After trying what feels like every other solution on the internet without success, I decided to reset BIOS to default and do a full reinstall of Windows 11, following the steps described by the "Guide: What to do AFTER building your computer..." by JayzTwoCents on youtube.

The thing that caught my eye in this video is that he explains that after first booting into windows, he recommends letting the automatic windows updates run fully before installing any recent drivers. He claims this prevents problems caused by certain functionality not fully "unlocking" when installing the latest drivers. In my first windows install I did not do this, in fact I installed all the mobo/gpu drivers from a USB before connecting to internet and THEN allowing windows update to run. This was an approach suggested by LinusTechTips, which I now do not recommend, in favor of the approach by JTC.

Anyway, I reinstalled Win11, let it update, THEN installed the latest motherboard and nvidia drivers. (FYI I was already running the most recent BIOS version, back when I was still having issues).

Now, I've been playing BF6 for almost 3 hours without a single crash.

I hope this helps someone!

TeeeJaay
New Novice
2 days ago
3 hours is too early to say that your method works, many of us have been there, tweak some settings here then get some false hope because it did not crash for hours or days then it somewhat crashes again
ReyL_TV
Rising Rookie
2 days ago
Just wait you are going to get crashes again, I tried everything, the problem is this game and the DEV team that does not care.
- FC-Shadow-Wrath
  Seasoned Newcomer
  2 days ago
  yep even after 3-6 months and nothing no Silent Patch no acknowledgement nothing Silents and you wounder why Companies who don't take Bug Report Forums Seniors and unless it hit there pockets they don't patch it until it stars to cost them like for once Take Reports we have Given them DXDaig minidumps and we when the whole 9 yards Reinstall win11 DDU and get latest Drivers and we Crash and they take no steps to Reach out to us for more Details