EA is covering up for cheaters

All EA is doing about cheaters is banning legitimate players i had a period for 7-10 days where i couldn't play due to work commitments, i got on November 27th to learn I'd been permanently banned November 24th, how the f does that work, and i didn't even get any details of what my ban pertained to other than a list of vague categories of what i MAY (keyword) have done, nothing on my system software or hardware has changed for the 54.5hrs of which i played it, i have had 2 appeals denied by bots and not spoken to a real person in 18 days trying to resolve this, i can't even play the campaign while i wait i am locked out of everything its f******* pathetic in every way, i am filing with the ACCC and BBB i will get a refund in the least as the ACCC seems what EA is doing as going against Australian Consumer Law especially how evasive it is in regards to a customer getting customer service for a product they paid for. worst game ever from them most embarrassing launch as well, i had to get a refund and buy on steam just to play at launch and now this sh*t, someone needs to be held accountable and fast!