Friends are refunding on ea app and playing on steam

Is this what we have to do to play it? I have freinds who refunded on ea play, bought it on steam, downloaded and installed and now playing without issues. While i still sit unable to play on ea app.

Guess i have to refund too if i want to play the day i took time off work to play the game i preorderd and was supposed to be ready to play today accoring to EA.