Since the last update, Javelin-Anticheat has been blocking the game from loading. I've had the same problem. Exact same results as you. After 30 days they won't give you a refund, so that is probably what they are waiting for. Then they won't have to care. Whoever programmed the update, broke the game. It was working fine for months. I finally started getting some weapons upgraded and was enjoying the game. Over 600 hours of game time before this. Good luck EA Games trying to get me to buy another game from you.