Forum Discussion

Gautam-the-god's avatar
2 days ago

Game work on one network but fails on mobile hotspot.

Game work on one network but fails on mobile hotspot. And because we haven't any wifi I'm not able to play game please do something, it's so frustrating.

2 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Mobile hotspots aren’t the most reliable option for online play. For the best experience, we generally recommend using a wired (cable) connection whenever possible. If the game works on one network but not on a mobile hotspot, it’s usually the hotspot/mobile provider blocking or restricting something the game needs (often NAT/type of connection, tethering limits, or VPN/Private DNS).

    • Restart your phone (hotspot) + the device you’re playing on
    • Turn off any VPN / Private DNS on the phone
    • Toggle the hotspot setting for “Compatibility/Maximize compatibility” if you see it
    • Try a different hotspot (another phone/provider) if possible

    If possible, use a cable connection type. 

  • Gautam-the-god​ which networks does the game work on?

    If I don't reply to your post then personal message me. Sometimes the forum fails to notify me when someone replies.

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