How do I talk to an EA advisor

I created an EA account after installing BF6.  Game loaded up and once I clicked "start" I got an error saying that the steam overlay was not enabled.  I then ensured the steam overlay in both the steam settings and game properties were enabled.  They were.  

I then went on the EA website and tried to use the "contact us" button under "still having issues".  I went through the process of providing the information and a screenshot of my issue.  

After clicking submit, it just prompts me to contact an EA advisor.  

How does this support process work? Do they send me an email? Is there some tab on the website I am supposed to be prompted to use to see the answer to my question.  The lack of information in this process is unlike any game  I've had to contact tech support for.    

Is anyone familiar with this process or knows how I can talk to an advisor for this issue?