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frodaybloc1's avatar
frodaybloc1
New Novice
9 days ago
Solved

I need help whit battlefield 6 directx error

Hi Today I installed Battlefield 6 and started the game I played and it gave me a DirectX error. I tried to download it again, but it doesn't work. My friend has the same PC model as me, and it works...
launching
  • EA_Garrus's avatar
    EA_Garrus
    8 hours ago

    Hey frodaybloc1​ as Cup_70​ pointed out, from your DxDiag.txt I can see there is no dedicated GPU connected.
    Those are usually AMD or NVIDIA cards. Do you have any stickers on the Laptop

    Sometimes, PCs or Laptops have a similar model name, but not the same exact specs. (The product code is usually different).
    Please ask your friend if his laptop has a dedicated GPU. That would explain why he's able to run it!

    I've looked at your exact Lenovo laptop on the internet, and I couldn't find one with a dedicated GPU.
    That's the reason why the game is not running.

    Below are the game's requirements:

    Minimum PC System Requirements

    • OS: Windows 10
    • Processor(AMD): AMD Ryzen 5 2600
    • Processor(Intel): Intel Core i5-8400
    • Memory: 16GB
    • Graphics Card(AMD): AMD Radeon RX 5600 XT 6GB
    • Graphics Card(Nvidia): Nvidia RTX 2060
    • Graphics Card(Intel): Intel Arc A380
    • Direct X: DX12
    • Online Connection Requirements: Yes
    • Hard Drive Space: HDD - 55GiB
    • Additional Notes: TPM 2.0 Enabled, UEFI SECURE BOOT Enabled, HVCI Capable, VBS Capable
EA_Garrus's avatar
EA_Garrus
Icon for Community Manager rankCommunity Manager
6 days ago

frodaybloc1​ is the error the same? Did it change at all?
You may want to try running the game with a Clean Boot of your PC.

It's also worth trying to repair the game.
On EA app -> click on the 3 dots on the top-right corner of the game -> Repair.

If you want, it could be useful to have your DxDiag.txt file as well, so we can check if there are any other errors reported there!

  • Cup_70's avatar
    Cup_70
    Rising Newcomer
    3 days ago

    Your GPU is not detected. Either it isn't installed correctly or you are attempting to play the game on integrated graphics with only 8GB of system memory.

  • EA_Garrus's avatar
    EA_Garrus
    Icon for Community Manager rankCommunity Manager
    8 hours ago

    Hey frodaybloc1​ as Cup_70​ pointed out, from your DxDiag.txt I can see there is no dedicated GPU connected.
    Those are usually AMD or NVIDIA cards. Do you have any stickers on the Laptop

    Sometimes, PCs or Laptops have a similar model name, but not the same exact specs. (The product code is usually different).
    Please ask your friend if his laptop has a dedicated GPU. That would explain why he's able to run it!

    I've looked at your exact Lenovo laptop on the internet, and I couldn't find one with a dedicated GPU.
    That's the reason why the game is not running.

    Below are the game's requirements:

    Minimum PC System Requirements

    • OS: Windows 10
    • Processor(AMD): AMD Ryzen 5 2600
    • Processor(Intel): Intel Core i5-8400
    • Memory: 16GB
    • Graphics Card(AMD): AMD Radeon RX 5600 XT 6GB
    • Graphics Card(Nvidia): Nvidia RTX 2060
    • Graphics Card(Intel): Intel Arc A380
    • Direct X: DX12
    • Online Connection Requirements: Yes
    • Hard Drive Space: HDD - 55GiB
    • Additional Notes: TPM 2.0 Enabled, UEFI SECURE BOOT Enabled, HVCI Capable, VBS Capable

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