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frodaybloc1's avatar
frodaybloc1
Rising Novice
4 months ago
Solved

I need help whit battlefield 6 directx error

Hi Today I installed Battlefield 6 and started the game I played and it gave me a DirectX error. I tried to download it again, but it doesn't work. My friend has the same PC model as me, and it works for him. Please help me.

  • EA_Garrus's avatar
    EA_Garrus
    4 months ago

    Hey frodaybloc1​ as Cup_70​ pointed out, from your DxDiag.txt I can see there is no dedicated GPU connected.
    Those are usually AMD or NVIDIA cards. Do you have any stickers on the Laptop

    Sometimes, PCs or Laptops have a similar model name, but not the same exact specs. (The product code is usually different).
    Please ask your friend if his laptop has a dedicated GPU. That would explain why he's able to run it!

    I've looked at your exact Lenovo laptop on the internet, and I couldn't find one with a dedicated GPU.
    That's the reason why the game is not running.

    Below are the game's requirements:

    Minimum PC System Requirements

    • OS: Windows 10
    • Processor(AMD): AMD Ryzen 5 2600
    • Processor(Intel): Intel Core i5-8400
    • Memory: 16GB
    • Graphics Card(AMD): AMD Radeon RX 5600 XT 6GB
    • Graphics Card(Nvidia): Nvidia RTX 2060
    • Graphics Card(Intel): Intel Arc A380
    • Direct X: DX12
    • Online Connection Requirements: Yes
    • Hard Drive Space: HDD - 55GiB
    • Additional Notes: TPM 2.0 Enabled, UEFI SECURE BOOT Enabled, HVCI Capable, VBS Capable

20 Replies

  • For anyone still looking for a fix, change the pax armata engineer skin from default which is fireteam vedmak to any other skin you have, I had been crashing for each game mode until i swapped the skin then everything started to load

  • FaisalHMD's avatar
    FaisalHMD
    Rising Newcomer
    4 months ago

    I had the same problem here is what i did, i downloaded old stable Nvidia game ready drivers and it now stable without any issues 580.88 my GPU card is 4070ti super asus tuf gaming 

  • EA_Garrus's avatar
    EA_Garrus
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 months ago

    Hey frodaybloc1​ as Cup_70​ pointed out, from your DxDiag.txt I can see there is no dedicated GPU connected.
    Those are usually AMD or NVIDIA cards. Do you have any stickers on the Laptop

    Sometimes, PCs or Laptops have a similar model name, but not the same exact specs. (The product code is usually different).
    Please ask your friend if his laptop has a dedicated GPU. That would explain why he's able to run it!

    I've looked at your exact Lenovo laptop on the internet, and I couldn't find one with a dedicated GPU.
    That's the reason why the game is not running.

    Below are the game's requirements:

    Minimum PC System Requirements

    • OS: Windows 10
    • Processor(AMD): AMD Ryzen 5 2600
    • Processor(Intel): Intel Core i5-8400
    • Memory: 16GB
    • Graphics Card(AMD): AMD Radeon RX 5600 XT 6GB
    • Graphics Card(Nvidia): Nvidia RTX 2060
    • Graphics Card(Intel): Intel Arc A380
    • Direct X: DX12
    • Online Connection Requirements: Yes
    • Hard Drive Space: HDD - 55GiB
    • Additional Notes: TPM 2.0 Enabled, UEFI SECURE BOOT Enabled, HVCI Capable, VBS Capable
  • Cup_70's avatar
    Cup_70
    Rising Newcomer
    4 months ago

    Your GPU is not detected. Either it isn't installed correctly or you are attempting to play the game on integrated graphics with only 8GB of system memory.

  • EA_Garrus's avatar
    EA_Garrus
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 months ago

    frodaybloc1​ is the error the same? Did it change at all?
    You may want to try running the game with a Clean Boot of your PC.

    It's also worth trying to repair the game.
    On EA app -> click on the 3 dots on the top-right corner of the game -> Repair.

    If you want, it could be useful to have your DxDiag.txt file as well, so we can check if there are any other errors reported there!

  • EA_Garrus's avatar
    EA_Garrus
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 months ago

    Hey frodaybloc1​ I moved your thread to the English boards as it was posted in the italian ones. If you ever want help in Italian, here's how to change the language in the EA Forums.

    Now, let's address your problem:
    The error code already suggests what might be going on here: BF6 is trying to use the Intel UHD Graphics card.
    That's usually your integrated card.

    If you use a laptop, it's very common that some applications end up running in energy-saving mode and won't use your dedicated GPU.

    To possibly solve the problem, try this:
    - Right-click on the Windows Logo -> Settings -> System -> Display -> Graphics -> you'll find a list of apps, if BF6 is not in there, click Add Desktop App.
    - Navigate to the BF6 Installation folder (on EA app: C:\Program Files\EA Games\Battlefield 6 | On steam: C:\Program Files (x86)\Steam\steamapps\common\Battlefield 6 ), and add both BF6.exe and EAAnticheat!
    - Once there, set both game and anti-cheat to High performance; usually, it will say the name of your GPU.


    Once that is done, the game should be working fine.

    If that doesn't fix the issue:

    - Go to your GPU Control Panel and make sure that BF6 is using the dedicated GPU.
    If you are using an Nvidia GPU, open the Nvidia Control Panel -> Manage 3D Settings -> Program Settings -> find or add BF6 -> Make sure it is using the high-performance GPU.

    If issues persist, I would recommend starting with a clean installation of your GPU Drivers.

    Keep us updated on this. Hopefully, this is enough to fix your issue!

  • frodaybloc1's avatar
    frodaybloc1
    Rising Novice
    4 months ago

    i tried updating the driver and the pc, and reinstalling the game but it still doesn't work, lmk if you find  a way to fix it.

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