Missing 2400 CP Skin after purchase – Horrible support experience
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Hi everyone,
I am writing this post to share my extremely disappointing experience and to see if anyone else has faced the same issue with Battlefield on PC/Steam.
The Issue:
About a week ago, I purchased a skin for 2400 CP. I bought the necessary Battlefield Coins via Steam (1000 and 500 bundles, added to my existing balance). The transaction was successful and the game confirmed the purchase, but the skin never appeared in my inventory.
The Support Journey:
Steam: They told me to contact the publisher since the currency was delivered, but the in-game item was not.
EA Support (Email): I sent 3 emails. I received generic "wait 24 hours" replies, and most ridiculously, one agent told me I had to "earn" the skin (a paid item!).
Live Chat: I spoke with an agent, provided screenshots of my Steam receipts and my profile. They promised to escalate the case.
The Result:
A week has passed and nothing happened. Instead of a fix, I received an automated email saying they were "happy the issue was resolved" and closed my case. The issue is NOT resolved. I still do not have the skin I paid for.
Conclusion:
I have been a loyal player, buying Battle Passes and skins to support the devs, but this level of incompetence is shocking. In other games like PUBG, support fixes these issues within 24 hours and treats customers with respect. Here, I feel ignored. I will not be spending another cent on this game until this is fixed. Has anyone else been ignored like this by EA?
