Forum Discussion

Seantastic2004

New Rookie

29 days ago

Missing 5.11 Tactical skin after redeeming code on EA website.

Is anyone else missing their 5.11 Tactical Engineer skin for NATO? I have my code in my email as proof, and I even redeemed it to the account associated with it, and I still don't have it.

missing content

EA_Pulsar

Community Manager

28 days ago

Thanks for flagging this — sometimes unlocks take a little while to appear. Restarting the game could also be a good idea.

We’ve passed the details to the team so they can double-check that rewards are granted correctly after code redemption. Thanks again for your the reports!

MrSquished

New Rookie

23 days ago

I tried to chat with EA support but when I explained the issue to your AI chatbot, it said EA support could not help me with this, to post int he forums. I also contacted 5.11

This is just ridiculous. This is the most basic of functions.