No BF Coins Refund — Tier Skip Adjustment From S1

Got mail:

Still did not get coins back.

I am missing 200 battlepass tokens, I should have 1100 enough to buy the new battlepass but I only have 900 so I am 200 short. I contacted support but they said EA disabled their supports ability to grant tokens to players accounts so hoping this thread gets some attention from the game team so I can just get the battlepass and enjoy this game. Thanks. 

I have talked to support and they said that they're gonna resolve the issue. With the start of season 2 I received in game mail saying that the points I've spent on the bf pro path are gonna get refunded. My points are still at 300 and I haven't recieved anything. When will the people who spent their money on the game thinking you needed to pay to unlock the path get their money back?? 

I'm in literally the same boat... I ended up having to use 7 tier skips at 150 BFC each for the bonus path due to the points glitch. I have been through support, for well over a week I was speaking to them, even before the in game message stating that we'd receive a refund... When I got the message I was hopeful that was the end of it all... Unfortunately I never received any of the 1050 BFC then after spending a couple of more days on with support they finally sent me 150 out of the 1050 BFC due back... I've honestly given up at the moment, I don't blame support, they've tried being helpful I think but I've been left feeling massively ripped off, maybe they'll sort it out in a while but they've done themselves in more than anything because I was considering dropping £30 on the phantom upgrade for the sake of the S2 BF Pro token but I'd rather not now, don't really want to give them more money at this stage 😔 

I FEEL LIKE I WAS SCAMMED BY EA.

I used those Battlefield Coins to purchase Battle Pass tier skip packages at the end of Season 1, after I had already completed the Season 1 Battle Pass. In Season 2, the purchased skip value was not available, and the game then consumed additional Battlefield Coins when I tried to skip a tier.

My issue is not buyer’s remorse. My issue is that the paid digital content appears to have been missing, unusable, or not clearly disclosed as season-limited at the time of purchase.

I am requesting a refund/review on the basis of:

digital content not as described / missing paid entitlement
lack of clear disclosure of the season limitation
additional coin loss caused in Season 2

Please review the purchase under your digital refund process and applicable consumer rights.

At the end of Season 1 in Battlefield 6 I used most of my Battlefield Coins to buy the tier skip packages that were discounted. When I bought those tier skip packages, I already had finished 100% of Season 1 battle pass, and I bought tons of skip tokens that I wanted to use for the next season.
I WANT TO REMIND EVERYONE THAT NOWHERE IN THE SHOP AND/OR UNDER THE TIER SKIP PACKAGES IT WAS WRITTEN THAT THEY WOULD NOT BE TRANSFERRED TO SEASON 2.

Now, in season 2, I tried to skip a tier on my Battlepass and instead of using the tokens it used my Battlefield Coins.
Where are all the tokens that I bought 2 weeks ago?
I really hoped I didn't "lose" all those tier skips I bought, because EA never explained anywhere that those skip tiers would have been "removed" in the next season 2.
I spend 2000 battlefield coins to buy them. If I can't use them now, I would at least like to get a refund all the coins I spent (both for the skip tokens, and also the ones i used by mistake in season 2 to skip a tier).

EA SUPPORT WROTE ME:

"EA auto-consumption policy: Auto-Consumption Policy: Similar to other major shooters, any unspent tokens at the end of a season are often automatically applied to remaining rewards. Since the customer had already completed the Season 1 pass, these tokens may be viewed as expired if not used within the season of purchase."
"As per the game's item usage policy, we cannot change or modify it. If you're unsatisfied with the policy, please post your concerns on the EA forums."

THIS IS AN ABSOLUTE SCAM.

I already finished 100% of the Battle Pass when I bought the tier skip, if I would've known that ea would remove them in season 2, I woudln't have spent 2k battlefield coins for tier skips that I coduln't even use. oNLY

It's like I threw in the trash 2000 Battlefield Coins for no reason. Only a **bleep** would do that.