Forum Discussion

ace1ac161ec963c4's avatar
ace1ac161ec963c4
Seasoned Newcomer
7 days ago

Unable to Connect to EA servers

my son recently purchased the BF6 game for our PS5 under his child accounts email (which I have given approval through EA multiple times) however, when downloaded, the game continues to state "Connection Failed" unable to connect to the EA servers. please check your internet connection, make sure you are online and try again. 

I have checked multiple times under his account and the internet is fine, I have cleared the Cache but still the game will not load for him. Although, when I go onto my account on the PS5 I am able to play the game with no issues. 

I am hoping someone can help us figure out why the game will not play on his PS5 account under his EA accounts name.

launching

5 Replies

  • ace1ac161ec963c4's avatar
    ace1ac161ec963c4
    Seasoned Newcomer
    7 days ago

    For additional context, the purchase of the game went through his EA email yet still the game will not load for his account.

  • a42bd3987d3fe0a0's avatar
    a42bd3987d3fe0a0
    Rising Newcomer
    6 days ago

    I’m having similar issue. I can play no problem but when my son tries he gets the same unable to connect to ea servers check internet etc. I’ve unrestricted age gated content is there any way to fix this? Super frustrating with the generic error 

  • HauntedHunt's avatar
    HauntedHunt
    Seasoned Newcomer
    2 days ago

    Same issue, however, my child (you know, being a child and all) does not have an email address as it is. I purchased BF6 on PS5 and have no issues. However, when trying to play (with restrictions set to none on PS Family App) he is still receiving that message. Let's go guys... tell us what the problem and solution is!... you already got paid for the game... time to let us play!

  • b408ae02398edf91's avatar
    b408ae02398edf91
    Rising Newcomer
    2 days ago

    Same problem... EA has restricted child's accounts to play online, no way to change that. PS has no way to make the child's account an adult account until they naturally turn 13. What a waste of money...  Zero warning that this would be an issue when paying $100 and downloading the game. Seriously EA???!??

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