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hypnagogicst8's avatar
18 hours ago
Solved

unknown error

My husband and I have 2 xbox x consoles side by side and we are wanting to play Battlefield 6 together. But when we try to load the game we the an unknown error code. They both run on wifi. We have excellent internet so that shouldn't be the problem. We have tried to hardwire one console and that didn't work. We tried logging one console into a different wireless access point and that did work. I even tried connecting one to my mobile hot spot and that didn't work. When we both turn on the game to play together we immediately get the error code however if just one of us tries to play the game slone it works fine. Please help how can we fix this?

  • hypnagogicst8's avatar
    hypnagogicst8
    2 hours ago

    I may have fixed the issue. Somehow, my  username was linked to my husband's EA account. I had to unlink from his and create my own EA account, then link to my xbox. This seems to have fixed the issue we were having. I guess by being tied to his account, it was causing some kind of start up issue/conflict when we both tried loading the game at the same time.

6 Replies

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    Thank you for coming back to confirm and share what worked for you. Glad to hear that you can play together now.

    To be honest, that was also my first thought, which is why I asked about that. Enjoy the game!

  • hypnagogicst8's avatar
    hypnagogicst8
    Newcomer
    2 hours ago

    I may have fixed the issue. Somehow, my  username was linked to my husband's EA account. I had to unlink from his and create my own EA account, then link to my xbox. This seems to have fixed the issue we were having. I guess by being tied to his account, it was causing some kind of start up issue/conflict when we both tried loading the game at the same time.

  • hypnagogicst8's avatar
    hypnagogicst8
    Newcomer
    5 hours ago

    Error code 1:85009s. Yes we both are signed in to our own accounts. And we each purchased the game. 

  • Hi there, sorry to hear you and your husband are encountering an unknown error on Xbox.

    Could you please share the exact error code or message you’re seeing?

    Also, could you confirm whether both consoles are signed in with separate Xbox accounts?

  • What error code do you get? I can't play Battlefield 6 on PC because I keep getting an error message?

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